Minutrade is a relationship marketing company specializing in customer loyalty and engagement initiatives which offers rewards in the mobile environment, recognized in the financial market and by retail companies. Delivering customized projects, giving brands prominence and visibility with the public and offering instant rewards through mobile phone bonuses are our major advantages, encouraging customer loyalty, customer satisfaction and sales. More than 25 million people have already received rewards.

• Management of IT teams in charge of Value Added Services and Contact Center.• Relationship with internal clients/key users, external partners and other IT departments.• Technical consulting for mobile technologies and solutions (SMS, MMS, Browsing, WAP, EGDE/HSPA).• Value added services development and integration projects management.• Development of applications and portals for mobile devices (SMS, WIB, S@T and WAP).• Integration among interfaces, mobile applications, platforms and IT systems.• VAS online authorization, rating and charging solution (Charging Gateway) management.• SIM Cards homologation (electrical profile, menus, WIBlets, applets and plug-ins).• Services platforms (VAS/SMS Gateway, SIM Browsing/OTA, Device Management) management.• Technical quality management, service monitoring and VAS trouble tickets support.• IT infrastructure management for Contact Centers (PABX, IVR, CTI, Dialer, Recorder, etc.).• IVR applications development for customers auto-attendant support.• Applications development for management and measurement of Contact Center operations.• Budget (CAPEX/OPEX) and related contracts management to support activities above.

• Management of IT teams in charge of Value Added Services, Web and Contact Center.• Research and evaluation of technological innovations and new telecom products and solutions.• IT environment architecture planning and evolution for value added services and products.• Relationship with internal clients/key users, external partners and other IT departments.• Technical consulting for mobile technologies and solutions (SMS, MMS, Browsing, WAP, EGDE/HSPA).• Value added services development and integration projects management.• Web sites (customers self-care and online shopping), Intranets and Extranets development.• Development of applications and portals for mobile devices (SMS, WIB and WAP).• Integration among interfaces, mobile applications, platforms and IT systems.• VAS online authorization, rating and charging solution (Charging Gateway) management.• SIM Cards evolution and homologation (electrical profile, menus, WIBlets, applets and plug-ins).• Services platforms (VAS/SMS Gateway, SIM Browsing/OTA, Device Management) management.• Technical quality management, service monitoring and VAS trouble tickets support.• IT infrastructure management for Contact Centers (PABX, IVR, CTI, Dialer, Recorder, etc.).• IVR applications development for customers auto-attendant support.• Applications development for management and measurement of Contact Center operations.• Budget (CAPEX/OPEX) and related contracts management to support activities above.

Main activities: • Corporate network infrastructure planning, installation, support and maintenance. • Network security administration, monitoring and management. • Project management and coordination of technology professionals team. • SIM Cards technical management, homologation and interoperability with SIM Browsing/OTA platform. • Budget management and production monitoring.Samples of projects developed: - Mobile data services projects (GPRS/EDGE, WAP, CSD, SMS); - SIM Card technical development to support Telemig and Amazonia’s GSM operation launches; - SIM Browsing/OTA platform installation for Telemig and Amazonia mobile operators; - Installation of a secure corporate WLAN with 802.1x authentication and WPA/TKIP; - Network intrusion detection solution installation; - Web content users access control solution installation; - Firewalls cluster load balance solution installation; - High availability corporate network core switches installation; - Network infrastructure migration for Telemig’s new Contact Center and new Data Center;

• Consulting, planning and installation of network projects. • Pre-sales and post-sales support for personal computers and networking products. • Multimedia applications development with several JAD sessions.

• Pre-sales and post-sales support for IBM’s Personal Computers and Personal Systems Products. • Local focal point for IBM’s Servers and Workstations family and OS/2 operating system, as applications developed for that platform.