Information Technology professional with over 15 years of experience, working in dynamic and challenging environments.For the past two years, I have worked as a Network Specialist at HCLTECH, serving the Electrolux client, focusing on proactive and reactive monitoring of a robust infrastructure consisting of over 400 network assets. During this time, I was responsible for configuring, backing up and restoring assets, ensuring the continuity and security of operations. I also maintained up-to-date documentation and procedures, ensuring compliance and operational efficiency.My career includes stints at renowned companies such as SENAC, Sonda IT and Tata Consultancy Services, where I worked as a Support Analyst, providing services to large clients such as Carlson Wagonlit (CWT) and Yara Fertilizantes. In each of these experiences, I focused on providing fast and effective solutions, always with a high level of commitment and quality.My specialties: Customer service, Cisco Ios, Cisco Prime, Zabbix, CACTI, VMWare Orchertrator, Service Now, backup routines, Windows Server: (DHCP, AD), Linux: Proxy (Squid), DNS (Bind9), Firewall ( IPTables), FreeBSD (PFsense, Fyrewall), Good knowledge of Word, Excel, Access, Power Point, Good knowledge of PC Hardware (Installation, Configuration and Maintenance), knowledge of PHP, knowledge of SQL, intermediate technical English, basic Libras.