Robson Rafael Moraes Email & Phone Number

Orlando, Fl, Us

Potomac, Maryland, United States

• Manage and lead the entire process of a MICROS Oracle POS implementation for clients, including pre-work, onsite installation, training of staff and managers, and provide on-going communication to the client. • Oversees the direction of the project and collaboratively adjusts project where necessary ensuring adherence to established processes and procedures. • Prepare with clients with POS application configuration, reporting, integration with other applications, as well as hardware setup including terminals, handhelds, printers, and other peripherals. • Provides direction and support to the implementation team and review deliverables prepared. • Test/troubleshoot POS and networking problems including integrations with all applications. • Conduct on-site and/or remote consultation sessions with client’s on-site operations staff and management to configure POS applications and reporting appropriately and within approved client specifications and policies. • Lead and conduct organized and effective on-site and/or remote training sessions for client’s operations staff and management. • Maintain and ensure full and complete documentation of tasks, plans, network diagrams, meetings, deliverables, and accomplishments. • Manage, solve, and track issues and risks to project timelines or deliverables, and the insight to escalate when necessary. • Ensure client successfully adopt and utilize the POS solution while providing support and problem-solving skills to transition the client to project closure.

Portuguese classes for IT professionals from different Latin American countries, aimed at learning to develop in the field and increase job opportunities. Classes focus on conversation and grammar.

Servicing current relationships through ongoing account reviews and re-evaluation of client needs.Assist Partners & Associates with the opening of new accounts and relationship with banks.Analyze customers’ current financial and structural status, determining the best advice and product approach.Maintain existing relationship with partner banks.Serve as intermediary between the client and our bank partners on a daily basis.Pipeline management of Partners & Associate.Analysis of white papers and sales documents for clients and bank partners on a monthly basis.Weekly reporting of new accounts, existing accounts and daily tasks.

Guarulhos, São Paulo, Brasil

- Color Laboratory, working in the administrative side of the laboratory and international customer service (Mexico and Argentina), helping with automotive color orders for technicians. - Bilingual skills for receiving emails and telephone queries and translating orders for Brazilian technicians.- Dye and viscosity tests.

Santo André

Working in the offices of the Regional Electoral Court (TRE/SP) and the Ricardo Gumbleton Daunt Identification Institute (IIRGD), providing personal and administrative assistance to citizens in the issuing of voter registration certificates, identification and electoral documents, as well as other administrative services such as sorting documents and answering the telephone.

Santo André

Recruitment and selection department, registering and pre-selecting candidates for job vacancies in various companies and retail businesses in the ABC region.

São Bernardo Do Campo, São Paulo, Brazil

Colorimetry laboratory, working on the development of colors based on a standard for cars and other motor vehicles, weighing samples and analyzing standard colors sent in by clients.

Santo André, Brasil

I did a practical apprenticeship at Pernambucanas, with CAMP Piero Pollone, for 1 year and 11 months in the clothing department, working in customer service, telephone answering and sales.

Associate'S Degree, Business Administration And Management, General

High School Diploma