Rob Speciale Email & Phone Number

Rochester, NY, US

Seattle, WA, US

Seattle, WA, US

• Primary responsibilities is the retention and expansion of over $100M AOV through cross-department, and company collaboration.Notable Achievements:
• Lead Americas renewals org in CRM migration and role transformation
• Drove Product End of Life, sunsetting over 100 instances of legacy product
• Delivered Paid Support Comms & Training for Global Renewals Org
• Created Organizational Talent Alignment to Identify High Potential Employees
• Developed and delivered Global Renewals Manager Competencies

Seattle, WA, US

• 2019 - exceeded annual quota
• 2019 - led CRM of the year
• 2019 - 22% Promotion Rate
• First external hire into Managerial role in Renewals org

• Primary responsibilities - oversight of all renewals and revenue, management of eight-figure strategic partnership. Key internal partnerships with Customer Success, Account Management, Support, Sales, and Product..
• 96% customer retention
• Created & documented renewal process in Salesforce and Confluence
• Renewal upsells contributed to 9.4% new ACV
• Developed customer segmentation by tier, industry, & segment
• Cross-functional partnership with Product for roadmap to scale with organizational and customer needs.

• Notable Achievements:
• Built the account management team.
• Created account management plan resulting in increased product engagement by 10%.
• Oversaw support team resulting in 5% SLA improvement, 6% FCRimprovement, 12% First Response Time Improvement, and 7% AverageResponse time improvement, while ticket volumes increased by 10%.
• Developed a pricing model for services offering.

• Primary responsibilities - customer implementation, driving adoption, value creation for key stakeholders. Notable Achievements:
• Lead the quickest customer implementation in record time.
• Developed original customer segmentation.

• Services Provided
• Coaching
• Sales Strategy & Training
• Customer Journey Mapping
• Client Interviews (Voice of Client) Notable Achievements/Results:
• Client Increased revenues by 50%, expansion to 2 additional locations, and employee growth 300%.

Melville, New York, US

• Primary responsibilities - driving course enrollments, increasing brand awareness and optimizing client experience.Notable Achievements:
• Coached course participants towards self-identify breakthrough goals resulting in an 85% exceed course expectation rating.
• Created and nurtured strategic partnerships with national and global organizations to grow account base and penetration.
• Identified training demands and developed and delivered courses and workshops such as; “Performance Improvement Workshop” with an 85% exceed course expectation rating.
• Oversaw promotion and execution of monthly promotional workshops for 25 participants while planning quarterly client loyalty events for up to 70 people.

Buffalo, New York, US

• Primary responsibility - lead 50+ employeesNotable Achievements:
• Set location record for the number of car washes completed in a single hour, day, and week.

Milwaukee, WI, US

• Primary responsibility - build a financial services clientele, developing solutions to accomplish their personal, professional, and financial goals. Notable Achievements:
• Developed a client base of 150 individuals, exclusively through referrals and relationships.
• Achieved a client retention rate in excess of 95%.
• Responsible for hiring, development, and oversight of four employees.
• Interviewed, mentored, and trained ten college interns and new hires.
• Received “Core Coalition Award” for expansion and cross-selling product lines.

Lead Professional Certificate

B.S., Business Administration

Certificate, Professional Development

Certificate, Landmark Forum

Certificate, Psychology Of Leadership