Robert Steers Email and Phone Number

• Engineered, deployed and continue to maintain corporate wireless network utilizing Cisco 5760 and 5508 wireless LAN controllers.• Collaborated with Facility Operations, Corporate Security, Lab Systems and third party entities to plan, design, and implement a Cisco enterprise network environment with 6500, 4500 and 3500 series switches.• One of 13 people out of 2800 presented with companywide exceptional performance award for the successful network deployment in the new corporate location.• Serve as primary DNS/DHCP/IPAM administration engineer.• Charged with the creative engineering, implementation and adjustment of firewall policies as needed.• Administer and monitor security devices including Nitro and Tipping Point. • Retain status as a subject matter expert in the troubleshooting, and deployment of wireless, routed and switched networks across multiple platforms and geographical locations through continued education and practice.• Support daily network operations utilizing multiple monitoring tools and cross-departmental interaction.• Connect with business units to develop the solutions needed for their continued success.• Continue to train and mentor peers. • Maintain knowledge of processes, procedures and standards as necessary to ensure GxP regulatory compliance. • Successfully converted the company wide DNS/DHCP/IPAM architecture from MS DHCP/AD DNS to Infoblox DDI.• Optimized data center networking by implementing Brocade Multi-Chassis Trunking with LACP uplinks eliminating the reliance on STP and creating sub-second link failover in a loop free environment and deploying the TRILL based VCS fabric for virtualization.• Architected the data center network required to support the deployment of Cisco UCS, Cisco VCS, Cisco wireless and their associated monitoring systems while allowing for the expansion of the VMware environment.

Employed to act as a point of contact for Tier III issues ranging from node health to Cisco routing and switching issues.• Provided Tier III service delivery network management and proactive network surveillance for a converged RF network including video, high speed internet, IP networking and voice products.• Troubleshot end user facing Cisco 7200 series CMTS units as well as backbone Cisco routers and 2900 series switches on a daily basis using IOS commands. Adjusted configurations when necessary to ensure error free packet delivery. • Assessed trouble links on a daily basis between various Cisco routers and switches. • Proactively monitored network and applications elements utilizing HP OpenView, NetCool, Remedy, e-mail, telephone systems, and various EMS and alarm interfaces.• Dispatched groups in meeting service delivery timeframes and providing initial trouble resolution of network outages/anomalies.• Provided support to field technicians as required to analyze and research system and network performance.• Generated trouble tickets and assigned to fix agents with the ultimate goal being to minimize customer impact and expedite resolution.• Prepared shift turnover reports.• Provided operational direction to LMC workflow.• Worked cross functionally with engineering teams internally and externally across divisions.

Recruited to work with the network operations team to train members and broaden the scope of the NOC’s duties.• Reduced the MTTR for DSL and T-1 troubles significantly.• Worked with Cisco and Juniper routers and switches to diagnose layer 1, 2 and 3 problems.• Created numerous scripts to access and maintain ATM equipment and backbone/CPE equipment on the network.• Monitored customer WAN connectivity using HPOV, SNIPS, What’s Up Gold, NMAP and other available network tools. • Provided direct customer technical support for T-1, Point to Point, PRI and DSL product base circuit issues. • Created central office lab involving all CPE, ATM, DSLAM, and switch and router equipment. • Performed upgrades on Cisco, Efficient, Siemens, Lucent and Adtran routers and IAD’s. • Effectively troubleshot and/or escalated problems in house and with LEC’s to meet customer SLA.• Provided training and support for Nokia D50 and Lucent Stinger DSLAM’s.• Worked assigned trouble tickets to completion.• Maintained software used for everyday activities and network monitoring.

Recruited to create process flow for DSL and Data T-1 provisioning and provide end user support for newly installed or changed services• Provisioned the data network for DSL and T-1 lines through ATM switches and Cisco/Juniper core routers.• Inventoried and installed blades and line cards when necessary.• Configured multiple Stinger and Nokia DSLAMs for inband management. • Provided new user support during test, turn up and network configuration.• Worked with end users to configure, alter and troubleshoot DNS zone files on a daily basis. • Assisted end users with desktop support for applications including Outlook, FTP, and various other applications.• Worked extensively with other departments to improve the installation and provisioning flow of DSL and T-1 lines. • Built and maintained a database to track, report and configure DSL and T-1 Customers. • Created VBScript solutions to automate the provisioning of T-1 and DSL interfaces in the Cisco/Juniper core routers and Lucent Stinger DSLAM’s. • Configured Cisco 1700 and 2600 series routers for end users that required them. • Assisted Sales, Project Management, Field Operations and the Network Operations Center with numerous Secured Private Network Solution (SPNS) IP designs, configurations, and monitoring strategies.