Spearheaded the development of a B2B SaaS cybersecurity training product for K-12 staff and students, managing the Product, Design, and Content team. Led cross-functional teams (Product, AI, Sales, Customer Success, Marketing) to launch high-impact features and three new product lines, driving 2.5x growth in annual recurring revenue, doubling customer acquisition, and growing the user base by 10x.Developed short-term and 5-year strategic plans that facilitated a successful fundraising round, contributing to overall company growth.Oversaw the release of numerous features, including a redesign of the Administrator Dashboard to provide actionable insights and an overhauled onboarding flow, resulting in a 300% increase in completion rates.Established robust processes and documentation from scratch, creating a centralized hub that enhanced communication and efficiency across teams.Revamped sprint planning and prioritization processes, significantly reducing time from feature handoff to release.

Created and developed non-profit program promoting education through youth soccer league in Mali, West Africa.Expended program to multiple locations (rural and urban), reaching hundreds of youth.Organized and coordinated fundraisers and secured donations.

Member of the Senior Leadership team, contributed to 270% growth in ARR for a B2B tutoring marketplaceSpearheaded Product and Design team, formulated first Product Strategy and Vision. Established a cohesive framework, encompassing a 2-year vision, 1-year outcomes, 6-month initiatives, and a 3-month feature roadmap, aligned with core business objectives and guided by the North Star Metric.Pioneered continuous discovery and user research practices, implementing effective feedback loops throughout the organization. Introduced user personas and established Product Quads. Identified and monitored key performance indicatorsFostered the growth of the Design team by implementing career ladders and identifying/providing professional development opportunitiesCollaborated with the CTO to optimize the agile development cycle, resulting in a 2-week reduction in the average design > build > measure cycleDrove outcomes across multiple areas of the business:-Expanded monthly students served by an 520% YoY-Increased monthly tutoring hours by 860% YoY-Achieved an 880% YoY increase in the number of monthly sessions-Slashed the time spent on manual aspects of new customer onboarding by 80%-Elevated weekly user retention by 80%-Boosted capturing of user demographic data by 1300%-Enhanced buyer/program admin engagement by 400%Established a cross-departmental team focused on improving acquisition, onboarding, and activation, resulting in:-270% increase in monthly new student acquisition YoY-780% increase in monthly new tutor acquisition YoY-390% YoY increase in monthly demand for tutors-140% increase in the response rate of tutors to student requests-Doubled the total number of students served within one year compared to the previous seven yearsFormulated a roadmap for the integration of generative AI within the platform, aiming to enhance student outcomes, reduce fraud, and lower operational costs.

First Product hire - Implemented a Product approach based on Inspired (Marty Cagan)/Continuous Discovery Habits (Teresa Torres) to drive outcomes aligned to business goals and user experience with Product/Design/Engineering Trios.Helped lead the transition to JIRA for tracking current work, producing roadmapsCreated a culture of visibility internally and externally through documentation by creating templates for release notes, monthly Product updates, and a Year in Review.

Founding member of the Product team (first hire from Head of Product) focused on tackling the toughest problems facing a B2C digital skills bootcamp.Interviewed/onboarded 10 new team members. Established foundation of Product processes/workflows, including launching a culture of running continuous customer discovery interviews. Given top priority initiatives identified by CEO to define and scope problem, collaborate with engineering on designing solution, and oversee execution/rollout.Drove outcomes for Admissions, Marketing, Finance, Student Success, and Career Services teams by identifying, building requirements/specifications, and delivering on initiatives impacting north star metrics, including:-Increased number of student job placements per month by 1300%-Increased customer conversion rates by 20%-Increased average salary difference between pre/post program by 83% -Increased percentage of student job placements by 95%-Increased marketing lead conversions rates by 30%-Improved lead quality by 70%-Reduced customer acquisition costs (CAC) by 38%Improved data integrity and created operational efficiencies by implementing critical features and transitioning 200+ staff from Google Sheets to new student information system, reducing operational costs by $100,000's/year.Implemented standardized Product documentation including wiki-style Release Notes, as lead ThriveDX Confluence contributor.

Founded $10,000+/yr revenue company to design, develop, and market websites and mobile applications that met client budget and business requirements across a variety of industries, including music, professional services, nonprofits and real estate.Marketed, obtained, and managed multiple clients through various stages of their projects, including: conceptualization, mockups, prototypes, beta tests, software iterations, bug fixes, minimum viable product creation, product releases, analytics, and support.Developed websites and mobile apps utilizing multiple languages, including WordPress, C# / Xaml / Xamarin.

Led and managed a team of 2 product and service development staff and 10+ external developers for an education nonprofit organization..Developed mobile apps for iOS and Android with Xamarin framework. Managed a portfolio of products utilizing various management tools and the Agile framework. Released 4+ stable apps (B2B and B2C) with 1000's of active users aligning to Product Roadmap and ensuring collaboration with Engineering and business stakeholders.Created strategic product roadmaps, tactical product plans, communication plans, technical specifications, and timelines.Solicited and marketed products and services to potential customers/clients.

Developed mobile apps for iOS and Android using Xamarin framework. Managed a portfolio of products utilizing various management tools and the Agile framework. Released 4+ stable apps with 1000's of active users aligning to Product Roadmap and ensuring collaboration with Engineering and business stakeholders.Created product plans, communication plans, technical specifications, and timelines. Interviewed, selected, and managed 2 internal staff and multiple external development teams. Met with potential customers/clients and marketed products and services.

Brought in by the Founder/CEO to identify and refine product features, launch minimum viable product, and manage roadmap for a mobile app designed to keep fans up to date on the latest news from their favorite jazz artists.Managed app development by an international team for iOS and Android platforms, with a web dashboard backend for updating app content.Continued to grow user base of, supported, and further developed app.

Co-founded podcast network, creating and recruiting hosts for 10+ shows. Hosted and edited multiple podcasts, including Roll to Hit, a live play 5th edition Dungeons and Dragons podcast.Maintained website and posted new content.

Founded educational software company to innovate education through technology. Ran discovery of educators to define minimum viable product. Created product specs and oversaw the development of software to help educators track student progress on learning objectives through a gamified platform designed to engage students.

Led design and development of School Data and Choice website, creating visibility for stakeholders with descriptive and diagnostic analytics, reports and data visualizations.Collected, analyzed, and standardized large volumes of data and created descriptive analytics dashboards for research supporting innovative educational programming.Designed insightful dashboards for the Executive team to track and improve community engagement.Implemented structured, detailed analysis of district parent/student NPS survey for school satisfaction, utilizing A/B Testing to ensure optimal design and question sequence.

Managed a variety of programs for a regional education service center. Created and deliver a professional development for teachers around using game mechanics to improve engagement and motivation in the classroom.Created podcast delivered every other week discussing education technology, which can be found at etc.crec.org.

Collected, analyzed, and reported research data in support of innovative educational programming. Led communications on research data with Executive Director, Superintendent, Board of Education, school administrators, and community groups.

Provided in class teaching assistance for ages 3-12.Organized and conducted small group tutoring for math portion of standardized test.Administered standardized verbal test to students and analyzed data to produce reports.

Provided teachers with in class assistance for grades 3 and 4 at Wish Elementary.Organized and conducted small group tutoring for math and literacy portions of standardized test.Lead and supervised after-school activities at Asylum Hill Boys & Girls Club.