Rob Stocker Email & Phone Number

This role is part of a small team responsible for the Sector level governance layer to control new IT demands coming from the Aviation Business, in terms of alignment to IT strategy, consolidation of services, value for money and priority.

As well as the Support teams, I now have the responsabilty for the ALM of the Aviation specific applications used to support the Aviation Sector

As the result of a Corporate re-alignment, this role is responsible for the management of a number of support teams covering Aviation Sector specific services.

Bristol, United Kingdom

Managing the cross divisional application support teams.

Bristol, United Kingdom

As a result of the loss of the Regional Prime Contracts to Carillion last year I spent the last 6 months of my SDM role as the IT Technical lead for the decommissioning of both contracts. After managing the secure and efficient decommissioning of the redundant contract supporting systems, I lead the migration of the remaining IS systems into the group centralised IT function as the Interim SAM. I was then asked to carry out a similar but opposite role for the Babcock acquisition of the Defence… Show more As a result of the loss of the Regional Prime Contracts to Carillion last year I spent the last 6 months of my SDM role as the IT Technical lead for the decommissioning of both contracts. After managing the secure and efficient decommissioning of the redundant contract supporting systems, I lead the migration of the remaining IS systems into the group centralised IT function as the Interim SAM. I was then asked to carry out a similar but opposite role for the Babcock acquisition of the Defence Support Group (DSG), I was the “Lead-in Service Continuity lead” for the transfer of ownership to Babcock. This role had the responsibility of ensuring that the IS services continued on day one of the contract while transferring from an MOD owned IT system to a Babcock owned, this transition went smoothly as a result of a lot of hard work from a small but professional IT team. I am currently continuing in an interim Service Assurance Role at a Divisional level, this role extends my scope to all 5 business units that make up the Division. However the continuing migration of IS services into the centralise IT function within DSG takes the majority of my day.Key achievement• Carried out the role of “Lead-in Service Continuity lead” for the acquisition of DSG and it transfer of ownership to Babcock, With the added complication of changing from an MOD owned Trading Fund and a 3rd Party partner. This role had the responsibility of ensuring that the IS services continued on day one of the contract while transferring from an MOD hosted IT system to a Babcock hosted system, which was successfully achieved. Show less

Bristol, United Kingdom

As the SDM I was responsible for the effective provision of the steady state IS service to 110+ sites supporting a 3000+ user base across the UK & Germany, including an estate of 65 restricted sites. The day to day management of the service was controlled via 4 direct reports and a total of 34 other staff, with a combined capital and revenue budget of circa £2.5M. As one of only two reports into the Head of IT, I was accountable for the support of 3 data centres (two in the UK and one in… Show more As the SDM I was responsible for the effective provision of the steady state IS service to 110+ sites supporting a 3000+ user base across the UK & Germany, including an estate of 65 restricted sites. The day to day management of the service was controlled via 4 direct reports and a total of 34 other staff, with a combined capital and revenue budget of circa £2.5M. As one of only two reports into the Head of IT, I was accountable for the support of 3 data centres (two in the UK and one in Germany), the provision of 1st , 2nd & 3rd line support for all infrastructure, end points, applications as well as training. Via Business Relationship Managers I provided SLA and KPI information on the service and also supported the business capturing new IS requirements in order to start an effective Project Management process. At the other end of the project life cycle via a Test and Quality Manager I was accountable for accepting new IS services or changes to existing services into the steady state environment.Key achievements• Acted as the IS Technical lead for the decommissioning of two MOD FM contracts with a combine operational revenue of circa £330 million. The effect and efficient delivery of the IS aspects of this project has received plaudits from the Babcock CEO, the incoming contractor and the DIO client.• After Babcock won a contract to provide to total facilities management services to all of the British forces in Germany, I project managed the survey, installation and ongoing support for 11 site delivery offices with a 5 month mobilisation timescale, all of the sites had the added complexity of being on MOD premises and on a restricted network. This was followed a few years later with a move of the Primary Germany Data Centre. This required the Data centre to be moved 250 miles over a single weekend. Show less

United Kingdom, Germany

As the SSM I had the responsibility for providing via IT Support Supervisors the delivery of 1st and 2nd line support of the IT service to meet the existing defined needs of all Babcock Infrastructure support contracts. The management of business and user requests for IT infrastructure site changes, user and application access requests. The mobilisations of site offices for new contracts, British Forces Germany being a recent example of that. I undertook and developed the additional roles of… Show more As the SSM I had the responsibility for providing via IT Support Supervisors the delivery of 1st and 2nd line support of the IT service to meet the existing defined needs of all Babcock Infrastructure support contracts. The management of business and user requests for IT infrastructure site changes, user and application access requests. The mobilisations of site offices for new contracts, British Forces Germany being a recent example of that. I undertook and developed the additional roles of Business Relationship Manager for all contracts. Attending contract Senior Management Team meetings and acting as the senior IT representative. Via a Training Supervisor provided user training on business applications and core software. Show less

As the IT Support Manager for one of the Babcock Infrastructure contracts I was responsible for the delivery of 1st and 2nd line support of the IT service to meet the existing defined needs of the contracts. The management of business and user requests for IT infrastructure site changes, application access requests and user access requests. As well as providing training on business applications and core software for that contract.

Quantum Plus provides specialist sourcing advice to clients. Typically we help clients who are looking to outsource any aspect of IT and/or HR & finance. We have a proven methodology that helps the client through all the stages associated with an IT Outsource or BPO including initial strategy development, organisational analysis through vendor selection to contract and transition

The remit was to support the Head of IS in the day to day running of the IS department, while recruiting two new Senior Managers. Key achievements• While at Gloucestershire Constabulary as the Interim Technical Services Manager, I started the department on the road to ITIL compliance. • I also had the responsibility for the day to day operation of the IS Department (approx 30 staff), during the largest peace time rescue operation the UK has ever seen (2007 Gloucester Floods)… Show more The remit was to support the Head of IS in the day to day running of the IS department, while recruiting two new Senior Managers. Key achievements• While at Gloucestershire Constabulary as the Interim Technical Services Manager, I started the department on the road to ITIL compliance. • I also had the responsibility for the day to day operation of the IS Department (approx 30 staff), during the largest peace time rescue operation the UK has ever seen (2007 Gloucester Floods), within the first 72 hours of the operation we connected or hosted 27 different Agency IS systems. Show less

Managed the support of all PC’s used within the Somerfield group. This consisted of 3 teams which provided excellent levels of support for 5000 PCs in over 900 locations. As well as meeting the required SLA’s set by the business. The 3 teams covered the following areas:• Store Support Group, this team covered all PC’s installed the store environment• Desktop Support Group, this team covered all remaining PC’s installed across the company, as well as the installation of all… Show more Managed the support of all PC’s used within the Somerfield group. This consisted of 3 teams which provided excellent levels of support for 5000 PCs in over 900 locations. As well as meeting the required SLA’s set by the business. The 3 teams covered the following areas:• Store Support Group, this team covered all PC’s installed the store environment• Desktop Support Group, this team covered all remaining PC’s installed across the company, as well as the installation of all applications required on the groups Terminal Servers• PC Hardware & Software, this team covered the procurement of all hardware and software for PC’s and also the initial installationKey achievements• Responsibility for leading the tender & procurement process of all printers used in the 1500 Somerfield & Kwik Save stores and annual tendering of desktop hardware and software procurement.• Heavily involved in the due diligence work required during the outsourcing of the Somerfield IT department to TATA. I was a key member of the technical services management team that provided the information for the due diligence. I then designed and implemented the changes needed to deliver the SLAs, once the outsourcing had been completed.• At Somerfield I managed the change of IT Desktop support to an offshore model with 50% of the team located in India. Managing offshore staff presented new challenges to overcome that required strong communication skills as well as clear task setting. I managed the only technical support group to maintain SLAs during the transition to the outsourced model. Show less

After working on the Somerfield site for a short period for Compel, a permanent role was offered as a Desktop Support Technician, carrying out the same role as below. 5 months later I was offered the role of Manager.

Hardware and Applications support. Hardware: HP/Compaq, IBM, Dell PCs and Printers. Applications: Windows 95, NT 4 Workstation, MS Office, and Netscape. Troubleshooting and Installing Applications. Field and on-site support to both multinational and medium sized Corporations.

After two years initial training served a further ten years in the Royal Electrical Mechanical Engineers, in various theatres of operation world-wide as an Electronics Engineer in a number of active service environments.