Rob Swannie Email & Phone Number

Austin, Texas, United States

Remote

Orchestrated the establishment and exponential growth of a pioneering US Tech Hub, overseeing comprehensive operations across Project Management, Supply Chain Technical, Manufacturing Technical, and Service Desk functions. Led a dynamic IT team in seamlessly integrating technology solutions, resulting in high first-touch resolution rates and driving operational excellence throughout the organization.• Project Management: Orchestrated complex projects with precision, ensuring seamless execution and on-time delivery of critical initiatives. Implemented agile methodologies and streamlined workflows, resulting in heightened project efficiency and client satisfaction.• Supply Chain Technical: Pioneered innovative solutions to enhance supply chain transparency, efficiency, and resilience. Leveraged cutting-edge technologies to mitigate risks and reduce operational costs, contributing to supply chain optimization.• Manufacturing Technical: Led initiatives streamline manufacturing processes oversee the implementation of automation and data-driven solutions, elevating manufacturing capabilities and product quality.• Service Desk Excellence: Championed the Service Desk team in achieving a remarkable first-touch resolution rate. Implemented robust support procedures, advanced training programs, and optimized resource allocation to enhance customer satisfaction and operational efficiency.

Wilton, Ct

★ Directs IT infrastructure for two production facilities, five distribution centers, and two corporate offices.★ Manages a 10-person team and all vendor contracts.★ Successfully improved First Call Resolution by 20% YTD, and meets or exceeds KPIs for functionality, availability, security, and optimization within a 24/7 service environment.★ Optimizes uptime through vendor negotiations, new technologies, improved project management, and the creation of strong teams.★ Introduced information security frameworks and SOX compliance controls for the 1000-person Blue Buffalo organization, positioning the company for a successful IPO.★ Captured $1M in savings over four years through projects that included changes to the organization’s IP addressing, the deployment of hosted voice services to 1000 endpoints, and an MPLS migration that eliminated downtime.★ Enabled deployment of mobile phones, laptops, and system access to employees on their first day by improving the employee onboarding process to integrate New Hire forms and process automation.★ Selected vendors and technologies ranking at the top of the Gartner Magic Quadrant for information security and other solutions.★ Defined and documented a formal disaster recovery process.

Wilton, Ct

★ Credited with improving all wired and wireless networking infrastructure; overhauled backend systems and led the design and development of new architecture for manufacturing facilities.★ Assessed hyper-converged products, leading to the selection of Nutanix, yielding reductions in the costs of computing power, cooling, and physical footprint.★ Positioned the company to go public through policy and procedure development as well as the selection of technologies that maximized uptime.★ Designed manufacturing and distribution center infrastructure that included the segregation of 3PL access to safeguard confidential systems and information.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT BLUE BUFFALOBlue Buffalo was a leading producer of pet food that was acquired by General Mills in 2018.

Monroe, Connecticut

★ Developed and mentored five direct reports, leading the team to achieve the highest delivery scores in the entire organization, improving first touch resolution from 60% to 90%.★ Implemented VMware to lower the number of physical servers from 100 to 30, securing 30% cost savings, improving disaster recovery and business continuity, and increasing the efficiency of a migration of infrastructure to a new facility..★ Executed the upgrade of SAP architecture and applications, and managed all third party SAP connectivity and support.★ Led the design and construction of new facilities, as well as a backup and off-site storage strategy.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT VICTORINOX SWISS ARMYVictorinox Swiss Army, Inc. manufactures commercial machinery and equipment. The company offers pocketknives, golf tools, scissors, ball-markers, batteries, multi-tool oils, flash lasers knives, cutlery, timepieces, travel gear, fragrances, and other related accessories.

Onsite tech for medium to small business.

Projects: Coordinate circuit upgrades for 158 remote sitesFirewall Pilot project W/Netwolves Fox Box and Nortel instant InternetDay-to-Day: LAN/WAN troubleshooting for all remotes sites.

Bsit, Information Technology, 3.6

Master Of Business Administration - Mba, Information Technology Project Management, 3.6