• Use sophisticated electronic test equipment, computer workstations and systems, in surveillance, analyzing, administering, repairing, maintaining and testing communications and related equipment.• Perform required maintenance such as analyzing output messages of systems, analyze trouble indications, customer trouble reports and take appropriate steps to correct any malfunctions.• Prepare, enter, and maintain software of associated equipment and systems.• Perform and coordinate acceptance testing of services and equipment. • Review and interpret documents such as service orders, circuit diagrams, engineering documents, trouble analysis manuals, translation guides, trouble report history and data from various support and automated test equipment.• Support end users, field technicians, and other departments remotely though electronic systems, such as chat or email, and over the phone. See less