Rob Thue Email & Phone Number

Lake Mary, FL, US

Orlando, Florida, United States

• Supervise and coordinate field technicians providing 2nd, and 3rd level support of physicians and all staff.
• Led several projects in preparation for implementation of Epic Hyperspaceo Replacement of 1000+ computers and monitors to accommodate Epic standardso Replacement of 150+ printers to accommodate locking trays for Rx.
• Supported all medical staff before, during, and after Epic Hyperspace Go-Live
• Participated in core team meetings, preparing for EPIC migration and legacy EHR support
• Worked with networking team to test and rollout TeleDoc/Video Visits
• SME for new Cherwell Service Management IT ticketing system

Winter Park, FL

• Supported 200+ primary care doctors and their staff in telecom, PC support and systems administration
• Responsible for the installation, support, and monitoring of VoIP phones, including PBX, ACD and DMARC
• Lead field tech and project manager over the opening/converting of new offices
• General server and Active Directory administration, inventory control, asset recycling, and project management
• Supported and maintained 1000’s of laptops and desktops, and 100’s of printers, scanners, and credit card machines
• Tested EHR updates with new equipment, permissions, templates, etc.

Lake Mary, FL

• PROJECT: Convergys CorporationResponsible for standardizing Windows servers before rollout
• Created and maintained standards document of hardening procedures and upgrade processes
• Assisted in troubleshooting various issues including latency, server hangs, logging issues, antivirus definition updates, and inaccessible webpages
• Provided detailed instructions to field engineers for changes to remote servers

Orlando, FL

• Provided onsite and remote IT support to 4 educational institutions across the U.S.
• Built new Active Directory forest running Microsoft Windows Server 2012
• Migrated 15 users from Microsoft Exchange to Microsoft Office 365
• Created several internal sites using Microsoft SharePoint 2010
• Trained 17 users on new VoIP phone system, and deployed new Cisco phones
• Implemented OpManager monitoring across 400+ networked devices

Lake Mary, FL

• Maintained daily operations of 1500+ Windows servers (50/50 metal/virtual) averaging 99.8% uptime
• Lead an international team rolling out a new antivirus and threat protection infrastructure worldwide
• Planned, lead, and executed approved maintenance across multiple teams using WMS change management
• Consistently updated 100’s of servers with monthly Microsoft security patches using HP Server Automation
• Implemented PCI standards to lab for testing, and then to production environments
• Extensively involved in creating a new Universal Group Policy for corporate server hardening

Orlando, Florida Area

• PROJECT: Convergys CorporationSystems Administrator responsible for implementing PCI Compliance standards to 1 production environment of 10 servers
• Used Active Directory Group Policies and local policies for all configurations
• Planned and coordinated all changes using WMS change management system
• Executed changes during planned outages off hours
• Upgraded WebSphere WAS 5.1 to 6.1 on 7 serversPROJECT: FDOT/Sunpass Windows Administrator to maintain the client/server infrastructure for the Sunpass call center and toll monitoring enterprise
• Supported 120 Dell PC’s running Windows XP and 15 HP Proliant servers running Windows Server 2003 in call center operations and toll center monitoring

Malvern, PA

• Built and supported the software development life-cycle on approximately 50 Windows 2000 & 2003 servers, running IBM WebSphere
• Built new server environments from OS installation, IIS configuration, to domain administration
• Maintained Active Directory OU’s and Security Groups
• Tested the install process of newly developed software
• Resolved installation errors, and documented solutions related to Siemens software
• Created technical documents for new environment