Rob Thue Email & Phone Number

Lake Mary, Fl, Us

Orlando, Florida, United States

Supervise and coordinate field technicians providing 2nd, and 3rd level support of physicians and all staff.• Led several projects in preparation for implementation of Epic Hyperspaceo Replacement of 1000+ computers and monitors to accommodate Epic standardso Replacement of 150+ printers to accommodate locking trays for Rx papero Replacement of 200+ credit card machineso Creation of floorplan mapping of all computers and printers• Supported all medical staff before, during, and after Epic Hyperspace Go-Live• Participated in core team meetings, preparing for EPIC migration and legacy EHR support• Worked with networking team to test and rollout TeleDoc/Video Visits• SME for new Cherwell Service Management IT ticketing system• Provided technical leadership to technicians and customers, including specification, documentation, training, installation/move projects, and testing of PC’s and peripherals• Successfully led projects replacing: 1000+ phones; 200+ UPS batteries; 50+ UPS monitors; 90 lease expired MFP’s• Managed technical resource scheduling, timekeeping, on-call rotation, and Help Desk• Compiled Help Desk call data in preparation for transition to corporate Service Desk• Led weekly team meetings focusing on priorities, accomplishments, lessons learned, SLA’s, and best practices to empower the team and foster cross-team collaboration• Responsible for inventory of new and existing equipment, and the recycling of old equip.• Evaluated field technicians for annual performance reviews, and created coaching plans• Monitored trouble tickets and provided oversight and hands-on guidance when needed

Winter Park, Fl

Supported 200+ primary care doctors and their staff in telecom, PC support and systems administration• Responsible for the installation, support, and monitoring of VoIP phones, including PBX, ACD and DMARC• Lead field tech and project manager over the opening/converting of new offices• General server and Active Directory administration, inventory control, asset recycling, and project management• Supported and maintained 1000’s of laptops and desktops, and 100’s of printers, scanners, and credit card machines• Tested EHR updates with new equipment, permissions, templates, etc.• Performed wireless site surveys and installed Cisco wireless access points in 20 medical offices• Trained users on new VoIP phone system, and deployed Avaya 4600 series and 9600 series model phones• Assisted with the installation and wiring of several Juniper routers, Extreme switches, and patch panels• Maintained web based asset inventory and knowledgebase

Lake Mary, Fl

PROJECT: Convergys CorporationResponsible for standardizing Windows servers before rollout• Created and maintained standards document of hardening procedures and upgrade processes• Assisted in troubleshooting various issues including latency, server hangs, logging issues, antivirus definition updates, and inaccessible webpages• Provided detailed instructions to field engineers for changes to remote servers

Orlando, Fl

Provided onsite and remote IT support to 4 educational institutions across the U.S.• Built new Active Directory forest running Microsoft Windows Server 2012• Migrated 15 users from Microsoft Exchange to Microsoft Office 365• Created several internal sites using Microsoft SharePoint 2010• Trained 17 users on new VoIP phone system, and deployed new Cisco phones• Implemented OpManager monitoring across 400+ networked devices

Lake Mary, Fl

Maintained daily operations of 1500+ Windows servers (50/50 metal/virtual) averaging 99.8% uptime• Lead an international team rolling out a new antivirus and threat protection infrastructure worldwide• Planned, lead, and executed approved maintenance across multiple teams using WMS change management• Consistently updated 100’s of servers with monthly Microsoft security patches using HP Server Automation• Implemented PCI standards to lab for testing, and then to production environments• Extensively involved in creating a new Universal Group Policy for corporate server hardening• Commissioned and decommissioned Dell, HP, and VM servers• Subject Matter Expert (SME) for Symantec Endpoint Protection (SEP)• Participated in PCI audits for years 2007 through 2011

Orlando, Florida Area

PROJECT: Convergys CorporationSystems Administrator responsible for implementing PCI Compliance standards to 1 production environment of 10 servers• Used Active Directory Group Policies and local policies for all configurations• Planned and coordinated all changes using WMS change management system• Executed changes during planned outages off hours• Upgraded WebSphere WAS 5.1 to 6.1 on 7 serversPROJECT: FDOT/Sunpass Windows Administrator to maintain the client/server infrastructure for the Sunpass call center and toll monitoring enterprise• Supported 120 Dell PC’s running Windows XP and 15 HP Proliant servers running Windows Server 2003 in call center operations and toll center monitoring• Maintained Active Directory users, and Group Policies• Backed up all recorded phone calls using Call Parrot• Worked with State Officials to retrieve recorded phone calls for law enforcement• Coordinated all phone support with Bell South (AT&T)• Launched knowledge base and established guidelines for IT staff

Malvern, Pa

• Built and supported the software development life-cycle on approximately 50 Windows 2000 & 2003 servers, running IBM WebSphere• Built new server environments from OS installation, IIS configuration, to domain administration• Maintained Active Directory OU’s and Security Groups• Tested the install process of newly developed software• Resolved installation errors, and documented solutions related to Siemens software• Created technical documents for new environment• Maintained inventory of hardware and software• Created knowledgebase