• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)• Successfully engage in multiple initiatives simultaneously• Work independently with users to define concepts and under direction of project managers• Drive and challenge business units on their assumptions of how they will successfully execute their plans• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.• Develop requirements specifications according to standard templates, using natural language.• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.• Liaison between the business units, technology teams and support teams.

Manage the day-to-day operations of the New Business Department. Responsibility including overseeing of the application data entry, imaging, account maintenance, letter processing, document retention, and company mail facility. In addition, also responsible for coaching, training, and mentoring the new business specialists and the mail and file room coordinators. Provide assistance with billing and reconciliation of related functions including metric analysis and reporting. Manage the majority of the vendor relationships for the company.

Developed and implemented key operational and financial systems for the corporation and was selected for progressively more responsible positions.