Rob Trenchard Email & Phone Number

Responsible for troubleshooting, documenting, follow up and resolving or escalating all technology issues for global law firm’s 1000+ user community. Maintain and run loaner pools. Applications supported include MS Office suites, Hummingbird DM, iRedline and Internet Explorer. Blackberry Administrator and also support Blackberry devices, Active Directory account management, provide remote access support via Neoteris and Bomgar. Perform system testing including VPN (through Checkpoint and Juniper end-to-end access points), run WAN restoration testing for Level III change controls. Configure firm-issued laptops and the user’s home systems for secure access via wireless broadband into the network. Administration of Remote Access database for soft and card tokens. Certified as HDI Support Center Analyst.

Responsible for support of law firm with duties including floor and phone support. Setup of new user accounts and IP phones. Offered 24/7 support on a rotating basis using remote access and blackberry. Offer one on one training with users in ATT Corp Dialer, Blackberrys, Interaction, TimeTrax, LexisNexis, iManage, CMS, Citrix, Office97/2003 and GeniFax.

Responsible for level two support for law firm with duties including floor and phone support. Offer one on one training with users in ATT Corp Dialer, Blackberrys, Interaction, TimeTrax, LexisNexis, iManage, CMS, Citrix, Office97/2003 and GeniFax. Part of a migration team which moved 1100 clients to WindowsXP from Windows95, ensuring all users’ mailboxes migrated correctly over to new exchange server, with recovery as necessary.

Like Geek Squad

Consulted--Rolled out 650+ Blackberrys for firm's lawyers. Responsible for all aspects of Blackberry installations, including testing all needed conduits, verifying all permissions were setup on both the server side (Novell/Lotus/Blackberry Servers) and ensuring operation on the client side. Offered end user training with units. Troubleshot and beta tested all software pushes.

Lead team member responsible for the operation and administration of company’s core product platform, including oc-192 capable routers, redundant gigabit Ethernet switches, load balancers, and over 120 web application servers.•Scheduled and managed 24/7 support and emergency response team• Designed, installed, and maintained clustered server solutions for the Internet • Integrated and maintained network/server monitoring software• Evaluated new technologies and tools • Coordinated hardware and facilitated migrations• Worked with Development and QA to verify product reliability • Proactive security planning, auditing and patching• VeriSign Administrator

Expanded the network from 25 clients to 145+ clients. Setup a Norton Ghost image server to automate new machine installs and cluster resets. Migrated outdated Novell print queue to a NT/PrintManager system, which allowed for direct billing of the students and greater control of resources. Created system builds for the facility, staff and clustered machines. Tracked all service calls and billable hours using Remedy.•Migrated network services from Novell servers to WinNT servers•Set up and administrated all clients in college•Held monthly software training classes with the staff and faculty•Responsible for the sourcing and purchasing of new equipment and systems•Maintained stock of consumables•Repaired, upgraded and troubleshot Mac and PC computers •Prioritized calls based on severity, using Remedy•Installed and configured Ethernet interfaces, hubs, switches and cabling