Rob Wickham Email & Phone Number

Miami, Florida, Us

Guide and enable product development, definition, strategy, governance, and implementation. Design and implement sustainable and measured development, quality, compliance, operations, and support processes. Drive effective execution of program and product roadmaps. Facilitate ubiquitous language and collaboration across customer, business, and engineering resources.

Kirkland, Wa, Us

Continuously improving Quality Management cross-functional business processes, documented information, and alignment with customer expectations. Maintaining INRIX ISO 9001:2015 certification, and streamlining ongoing business operations with process automation, Jira and SharePoint customizations, and gap-filling where it matters the most.

Kirkland, Wa, Us

Within weeks of joining the team, took leadership of the leading company-wide initiative to update INRIX digital map data twice-yearly, known as Map Update. Since then, successfully drove multiple on-time map update releases while in parallel driving infrastructure project status, ASPICE change management workflow, and managed SCRUM for the OpenCar product over two platform SDK release cycles. Began assisting with Program Management coverage for the OpenCar product, working closely with product management and the Director of Service Delivery.

Seattle, Wa, Us

As a Technical Program Manager, I manage multiple cross-functional projects for Amazon’s taxonomy content publishing tools and processes. I’m defining and reviewing the systems-level technical design of projects, and balancing near term business need with long term implications. I drive projects to completion using cross functional project management best practices. I focus a great deal on rationalizing technical requirements and business priorities in cross functional teams. I bring it all together with managing cross functional communication to ensure all business and technical stakeholder’s needs are aligned.

Zurich, Zurich, Ch

With Amazon as a Technical Program Manager, building next-generation browse taxonomy lifecycle management tools.

Redmond, Washington, Us

Managed the BizTalk and Application Platform customer advisory team, driving customer references, case studies and design win projects which push the product to the edge of operating limits and expose critical design feedback. Later, managed large-scale validation programs for pre-release software (TAP) and initial application platform services in Windows Azure. Most recently, performing business analyst, systems design, implementation and administration of SharePoint and Dynamics 2010 systems. These systems comprised the heart of the internal tools used to manage customer interactions and feedback to the engineering groups.

Redmond, Washington, Us

Managed the BizTalk Server support and servicing process for the product group. Implemented process improvement bringing the team statistics from the 11th most responsive to the 4th most responsive product group at the company. Managed the globalization of the servicing and product ownership from Redmond to the India Development Center (IDC) in Hyderabad, India.

Redmond, Washington, Us

Managed the specification and overall readiness of the Microsoft Baseline Security Analyzer (MBSA), Security Configuration Wizard, and Security Policy Editor of Windows.

Redmond, Washington, Us

Managed the sustained engineering process, and later, managed several cross-cutting features including setup, upgrade, interoperability, disaster recovery, and enterprise security patch deployment.

Redmond, Washington, Us

Supported enterprise customers with OS/2, LAN Manager, Windows NT and networking systems. Lead the support definition for the Systems Management Server product, and managed all escalations with the product group.

Randolph Afb, Tx, Us

As a Captain in the U.S. Air Force, I managed the 3785th Field Training Wing's headquarters IT shop that delivered training management workflow software and office automation support (LAN, WAN, Internet, productivity software, etc.)