Rob Van Den Brink Email & Phone Number

Adelaide, Sa, Au

Mile End, South Australia, Au

Expanding on my extensive operational experience by successfully delivering Information Systems & Technology projects within the Australian Rail Track Network Australia wide. Managing multiple projects of various sizes and complexities within time, budget and resourcing constraints, through stakeholder management from front line technical staff through to senior executives and 3rd party vendors.Achieving results through a pragmatic, strategic approach to solve problems and champion a culture that achieves results, while managing scope and schedule with exceptional communication, stakeholder engagement and collaboration abilities.Reporting into both the Systems and Technology function and the Business, this role is a blend of a Portfolio Management, Project Management and Delivery Management, is hands on switching between strategic, tactical, and operational aspects in the IT/OT Delivery space. Responsibilities And Duties Include, But Are Not Limited To• Deliver a portion of the IT/OT project portfolio (internal IT & Business department projects) delivering projects in a prioritised, on-time, high quality manner with pleased stakeholders• Management of project team resourcing, work allocation and tracking of team deliverables.• Issues and risk identification, escalation and mitigation and the removal of blockers to delivery for the project team.• End-to-end delivery of IT/OT projects• Liaison with Vendors for delivery of solutions.• Liaising with business stakeholders, application owners and SMEs to understand requirements and specifications for solutions projects• Proactively manage stakeholders, priorities and competing requirements• Proactively manage scope and budgets• Ensure quality of solutions• Service Transition to Service Delivery / Support Teams• Other initiatives as required for co-ordination and delivery supporting BAU operations• Using platforms such as ServiceNow, MS Project, Teams and Tasks for tracking and reporting

Adelaide, South Australia, Au

Direct and manage a supply chain of vendors providing cloud, as-a-service, or outsourced infrastructure, platform and telecommunications services to SantosManage the delivery of all day to day support activities relating to Common IS Services at Santos including• On premise and as-a-service infrastructure and platforms• Networking and Field Telecommunications• Unified communications, including AV/VC as a collaborative platform• Self-help portal and online support / ITSM Tool• Device management and End User Support• Optimise User Experience with digital transformation / automation / workflow• Change, incident and problem management• Software and hardware asset management• Disaster recovery capability• Common Application portfolio including Integration, Document Management, Reporting, Light Weight App development, Data Analytics, Forms and WorkflowsManage and engage Santos Stakeholders to build relationships which ensure Common Service delivers the right services which meet the ever changing needs of the businessDevelop and implement road maps that support the Common Services strategyCollaborate with architecture and operations teams to ensure solution compatibility with company standards and strategiesCollaborate with ISLT and business representatives to identify, prioritise, and deliver new capability and positive business outcomes that are aligned with company strategyDeep understanding of what drives Common Services costs and active engagement with ISLT and business stakeholders to ensure OPEX impact of new capability to business stakeholders is understood and agreed

Adelaide, South Australia, Au

Is accountable and responsible for all day to day IS operational activities and issues for all of Santos.Is responsible for the strategy for maintaining and continuously improving a stable IS Infrastructure and Service Delivery environment for all of Santos.To be the key adviser and assistant to the Manager ICT in leading IS in partnering with the business to deliver the right services at the right cost.Provide leadership and guidance to teams of technical specialists to deliver quality, cost-effective IS infrastructure services including PCs, Servers, Storage and Communication facilities and the management of key outsourced services. This also includes the Service Centre (IS’s key and primary interface to the Business).Lead the IS Operations team to partner with Santos Ltd on an international basis to deliver value through innovative, on-time, quality business outcomes.Key Accountabilities include:> Disaster Recovery strategy for all IS services and ensuring IS Continuity plans are maintained> Hardware maintenance strategy and managing computing hardware maintenance agreements> Service Level strategy and maintaining a high level of support to meet business requirements> System performance monitoring strategy and ensuring system performance is monitored> Security and availability strategy and ensuring implementation at appropriate levels> Chair of the Change Advisory Board> Liaise with Business representatives and IS Team Leaders on requirements for servicesAssist the Manager ICT in delivery and support to ensure that SLA's are delivered This includes:> Infrastructure to enable users to access all computer systems > Corporate and Commercial applications support and evolution of services > Knowledge, Information Management and Data applications support and evolution of services> Sub-Surface and Surface applications support and evolution of services for applications > IS Project Management and Consulting Services

Adelaide, South Australia, Au

Leading a team of Desktop Analysts across Australia, offering technical guidance, ensuring clients problems are handled as expeditiously as possible. Provide management with reports on Desktop Systems operations and issues regarding the support of IS Desktop recourses. Oversee desktop support problems and resolutions to determine trouble trends or problem support areas and to ensure support procedures are being followed. Development of the SOE and oversee the distribution of software, updates and security patches to all Desktop clients worldwide.

Melbourne, Vic, Au

Continue to perform hands on IT Desktop Support Engineer duties.Monitor incidents and work orders to ensure that the Desktop Support team are meeting agreed service level agreements using USD Service Centre.Package and Distribute applications through the SMS Server.Distribute Microsoft Critical & Security updates to Windows client from the WSUS Server.Manage the New Trend Virus Server and distributed clients across the network.Manage the CA eTrust Virus Server ensuring all Clients are kept up to date.Monitor Remote Site Visits and schedule trips for Desktop Team members.Schedule training for the Desktop Team ensuring their knowledge is relevant.Maintain a positive team work environment, motivating the Desktop team to perform at their best.Develop, improve and maintain IT process and policy in conjunction with the Service Delivery Manager.Strong focus on customer service and project delivery.

Responsible for the implementation and support of operational service strategies and standards of the CML Organisation in South Australia. On Call 24 x 7. Contribute to the strategic direction of infrastructure for the organisation in the form of standards and technical plans & provide professional technical expertise, leadership and advice. Additionally provide Desktop / Server / Network Support for 400 users across multiple sites in South Australia.

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