I was hired to teach non-credit ESL courses in the Workforce and Economic Development division of Massachusetts' largest community college campus, which serves a highly diverse local and immigrant population. I taught a range of levels here, from beginner to advanced, finally settling on high intermediate. As the program grew, we wanted better pathway integration with the college credit side so students could move more quicky into college English and their credit courses, so I was tasked with designing and teaching two academic prep courses at the high intermediate level: one focused on themes of community and culture, and one on STEM topics. These courses not only covered English language skills but also academic skills like research, critical thinking, citation, writing, presenting, and reflection.During my time here, the program sought accreditation from CEA. I was tasked with serving as the coordinator of that effort, in which I drew from organizational strategic, and communication skills I developed in my business life. Working closely with the associate director, I developed tools and practices for the program and authored the majority of the 120-page self-study report which earned our program a 5-year accreditation. This two-year process of professionalizing our program was one of the most fulfilling recent accomplishments I've had.

At BLI, I taught a high-intermediate (B2) level, integrated skills class for adults of various backgrounds. I use curriculum textbooks and stories from news media to get students reading and talking about current themes and events. We look at the logic and structure of grammar, and reinforce this learning with a lot of speaking practice. Essays and presentations prepare for real life professional speaking and writing. Games, movie clips, sitcoms, and songs reinforce the sound and meaning of the English they hear around them every day.In addition, I also taught occasional courses of English for Professionals, TOEFL preparation, and American English pronunciation, both group and private classes.

Promoted to marketing senior specialist at a time of enormous opportunities for the unit. Given a mandate to find ways to add value for clients while supporting many business development fronts. Continued to direct the marketing team.Clients soon began benefitting from:• Annual, 3-day user conferences• A private online knowledge library• Improved metrics reporting• Informative, standard-setting white papers and reportsFor the new sales and CRM team I produced:• All new, fresh collateral• Fresh perspectives in winning RFPs responses• New tradeshow booth• Updated intel on background and political context of clients• “Election Watch” intel on newly-elected clients• Cleaner data and best practices using Salesforce.com

Joined ACS through its acquisition of State Street Unclaimed Property Services. Loads to do as we set up a wildly successful business under our new corporate parent. Reporting to the managing director, played a variety of strategic roles: chief marketing, chief administrator, and by turns interim executive assistant and HR coordinator.Built and trained a marketing team delivering: • Effective rebranding and brand roll-out• Fresh collateral• New website• Tradeshow scheduling and support• Targeted research• Sales support (creating presentations, travel arrangements)• Event and user conference planning and execution• Winning proposal and RFP responses• Client database managementTapped to set up and manage key admin functions:• Reception• Internal and external mail• Office supply purchasing• Administrative assistants• UPS relationship• Vendor relationshipsTypical day: writing marketing copy, managing projects, communication planning, coordinating events, handling administrative tasks, team leading.

Hired to coordinate the marketing efforts of State Street’s recently-acquired Unclaimed Property Services division.Planned tradeshow calendars, performed market research, prepared sales kits and maintained promotional inventory, coordinated all events, created PowerPoint presentations, improved RFP response process and product.Tapped to lead the roll out of a new CRM system for approx. 14 sales and CRM team members. Lent expertise for database design and UI based on team goals and business unit needs. Populated database with client data and led training sessions for the team. State Street sold this unit to ACS in Dec 1998.Typical day: writing and editing, database management, communication planning, training, event planning, admin support