Rob Von Schimmelmann Email & Phone Number

Austin, Tx, Us

London, England, Gb

Austin, Texas, Us

Consulting on a part-time basis while full-time family caregiving - performing strategy and customer success advisory work.- Developing customer success organizational structure, strategy, and operational goals for online startup. - Setting digital strategy for a top 5 US job club serving thousands of customers annually, creating new revenue streams and tackling customer retention.

Austin, Tx, Us

Oversaw all P&L and operations of the worldwide Customer Success group, consisting of consultants, CSMs, developers, and trainers.- Maintained 100% retention rate across the entire portfolio of AgileAssets national and international clients by reorganizing the division from a reactive support model to a proactive customer success organization, focusing on customer experience and customer satisfaction. - Booked $1.2 M annual services upsales by presenting with clients at an event to extol the benefits of personalized consultant services.- Increased Net Promoter Score (NPS) from -36 to 49 over the course of one year using strategic business reviews as a catalyst for more frequent client senior management interaction and information sharing on value creation.- Gained additional $1M in annual recurring revenue during negotiations by partnering with client executives, program management and line staff to stabilize the company’s largest account from highly at-risk to fully stable.- Expanded sales pipeline by 17%, set billable resource allocation to 90%, increased customer product interview response rate by 4x and accelerated contract renewal time by an average of 2 months by partnering with the CFO, COO, CRO and a cross-functional team of executives to implement the Salesforce.com CRM platform. - Reduced software regressions by 98% by analyzing existing business processes and implementing the unit testing and version control for all work on released products.- Reduced average upgrade time from 9 months to 2 months for non – SaaS enterprise software solutions and set 33% of existing application versions to end-of-life by creating an upgrade engineering team, focusing on the process of upgrading clients to the current version while auditing and repairing any defects in customized implementations.

Austin, Tx, Us

Led product future, thought leadership, and consulting aspects of the Maintenance Management Systems team. - Opened a potential of $50 M in new revenue by managing the first AgileAssets iOS mobile application, which enabled customers to use the most critical application functionalities in the field. - Grew customer base to 38% of the entire US state market with clients controlling more than $1 T in assets by creating the Maintenance Management Vertical “Center of Excellence” – a cross-functional team of consultant, sales, marketing, engineering, and product management staff, which provided cost and staffing estimates for implementation projects, performed competitive analysis and set strategy of future products.- Improved worst performing client from -100 to 0 NPS in two delivery cycles by leading a “Tiger Team” to communicate with key client staff, to prioritize and roadmap technical solutions and to deliver appropriate product defect fixes.

Austin, Tx, Us

Managing and implementing AgileAssets ERP software for clients with over 10,000 users.- Unlocked $6 M contract agreement by successfully managing two-year, $2.5 million service implementation using hybrid waterfall / Agile methodologies.- Saved 11 FTE for client by developing and implemented custom SQL material interface with third party vendor system removing onsite clerks who previously performed manual entry.

Consulted for international NGOs and non-profits on technology, strategy and business process improvement. - Ensured the first dictionary for the Baale (Baleesi) language was created in time to create the first educational materials for the Baale people by providing IT support to linguists and field workers in rural Ethiopia.- Reduced project planning time from 1 month to 1 week for linguistic projects by developing a unified project planning application- Developed web-based work management application using ASP.net, VB.net, SQL and CSS for municipal agencies.

Provided management consulting to SLED agencies within the US to optimize the use of public monies using a combination of management, technology, systems concepts and training. - Reduced the replacement cost of a single bridge by $25 M by setting preventive maintenance strategies in place to extend its useful life.- Improved client efficiency by $5M (8% of operational budget) annually through business process improvement and by incentivizing workers to compete with contractors.- Saved one client $500 K annually in travel costs by developing software determining the optimal placement of corporate yards within municipalities.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Management Information Systems, General

Bachelor Of Science - Bs, Management Information Systems, General