Rob Walker Email & Phone Number

Sheffield, GB

Knutsford, England, United Kingdom

Dinnington, England, United Kingdom

Now launched the Technical Machine Support team, to provide national support to our customersand engineers for diagnosis and support in repairing machines in the field, reducing downtime for ourcustomers and getting their parts claen again.Recruited a team of 3 of internal and external applicants, developed training programme, ledcommuication pathways and.

Dinnington, Sheffield, UK

Responsibility for managing the Key Accounts Support Team for the Collectable Waste Division, enabling and empowering them to deliver a first class service to our key accounts. Expanded the Key Accounts team to encompass Customer Support, answering collection requests to action over 1000 collections per month.Led the team to actively work to improve.

Dinnington, Sheffield

Focused on supporting the industrial waste collection business, leading a team of assessment chemists with the responsibility for the budgeted spend on disposal of hazardous waste. (£3M p.a.)Supporting 11 Sales Managers by providing technical advice on the identification, collection and treatment of hazardous waste to the highest service level.Achievements.

Dinnington, Sheffield

• Responsibility for supporting a wide area of the business. Developing working practices, creating reporting structures, identifying and resolving issues, managing Customer Support, National Accounts and Technical.
• Successful recruitment and training of staff in current teams, with all teams meeting or exceeding service KPI’s in technical, procurement and customer services
• Developed a tracking system to report service requests and response times for 6,000+ service requests per annum enabling the reduction in response times by 2 days over 2 years
• Developed bespoke reports for national account customers providing information regarding volumes of collection, waste disposal routes for the waste hierarchy, service level delivery
• Developed a system to report inputting, matching and control of 5000 invoices and £3M cost per annum. This reduced inputting and invoicing times by 15%
• Responsibility for cost reductions in waste disposal in Automotive and Industrial sectors eg tyres, batteries.

Recycle Center, Dinnington

• Providing support to the branch waste collection business, recruitment of technical based support staff supporting the growth of the waste business, working with every level from Rep, Waste Regional's to the UK Waste.
• Successful experience of managing National Account Managers, setting targets, reporting and control measures.
• Developed and managed a team of Telesales making 2000+ prospecting calls and appointments for Industrial Sales Managers throughout the UK.
• Qualified as a Waste Awareness Course Trainer for CIWM
• Experience of creation, distribution and dissection of management information regarding performance of waste services division.

Recycle Center, Dinnington

Responsible for 3 staff coordinating the identification, pricing, invoicing, debt collection and logistical collection / deliver of bulk solvent wastes for processing into secondary liquid fuel at cement plants and other third parties. Developed network of customers bringing in crude waste to enable the plant to provide sufficient gun wash and additives.

Dinnington, South Yorkshire

From Lab Tech, Blending Chemist, Material Controller to Technical Coordinator

Msc, Analytical And Instrumentation Chemistry

A part dissertation and part examination course in advanced analytical chemistry, gained experience of research, utilising an ICP and had.

Pgc, Management Studies

Studied part time whilst working, covered financial reporting, HR, marketing and business environment, involved team working exercises and.

Bsc (Hons), Chemistry, 2 (Ii)

Activities and Societies: UMIST Mountain Biking Club Covering industrial chemistry, analytical chemistry and environmental chemistry.

Hnd, Science

Studied a range of science topics in chemistry and materials science.