Rob Ward Email & Phone Number

With over 20 years of work experience, I am a seasoned leader and entrepreneur in the answering service industry. My core competencies include new business development, employee management, and process improvement. As the President of Anserve, I am passionate about delivering high-quality customer service, expanding our market share, and fostering a culture of excellence and collaboration. I bring diverse perspectives and experiences to the team, having worked in different sectors and roles, such as security, car rental, and finance.In my current role, I have implemented new marketing and sales strategies, acquired and managed large accounts, and introduced a quality assurance program that resulted in many years of industry awards. I have also worked with outside vendors on website and mobile development, leveraged my network to increase brand awareness, and installed an EOS management system within the organization. Additionally, I have overseen the pivot to a 95% work from home model, integrated a CRM into the company workflow, and implemented a company 401k and profit sharing plan. Some of the skills that I have used and developed in this role are new business development, employee management, process improvement, vendor management, web development, and CRM.

Listed skills include Management, Marketing, Sales, Sales Operations, and 37 others.