With over 20 years of work experience, I am a seasoned leader and entrepreneur in the answering service industry. My core competencies include new business development, employee management, and process improvement. As the President of Anserve, I am passionate about delivering high-quality customer service, expanding our market share, and fostering a culture of excellence and collaboration. I bring diverse perspectives and experiences to the team, having worked in different sectors and roles, such as security, car rental, and finance.In my current role, I have implemented new marketing and sales strategies, acquired and managed large accounts, and introduced a quality assurance program that resulted in many years of industry awards. I have also worked with outside vendors on website and mobile development, leveraged my network to increase brand awareness, and installed an EOS management system within the organization. Additionally, I have overseen the pivot to a 95% work from home model, integrated a CRM into the company workflow, and implemented a company 401k and profit sharing plan. Some of the skills that I have used and developed in this role are new business development, employee management, process improvement, vendor management, web development, and CRM.