My industry knowledge coupled with technical abilities provided natural progression through the ranks of Tabs FM, to the role as the organisations Sales & Marketing Manager. Reporting directly to the Sales Director, my diverse role enables me to work closely with customers throughout every step of the sale and implementation process, supporting multiple areas of the business.Marketing Activities Include: Web design/development and management, increasing website rankings through white-hat Search Engine Optimisation techniques and Search Engine Marketing, managing Google Adwords (PPC) accounts, reviewing web traffic and performance through Google Analytics, producing and distributing corporate newsletters, managing distribution lists, telemarketing, e-marketing, producing editorials/blogs/case studies, graphical development (adverts, posters, brochures, exhibition stands), negotiating advertising deals, market/product research, social media management, event organisation, managing product placement and corporate branding, tender research and leveraging own network and social media accounts to generate leads. Sales Activities Include: Instigating and coordinating communication with new B2B opportunities, delivering product demonstrations, attending and presenting CAFM solutions at trade exhibitions/forums, PQQ/RFI tender response completion, managing client enquiries and quotations, sales/marketing performance tracking, participating in sales negotiations (payment plans, terms and conditions, product pricing).Account Management/Customer Service Activities Include: Customer relationship management, documenting development specifications, assessing client requirements/business analyst, project management, quotation and order processing, data management, system health checks, presenting system enhancements, promoting additional professional services, pro-actively manage customer helpdesk queries and delivering system training..... plenty to do!

My skills and abilities as the Helpdesk Manager were quickly recognised by senior management, who promoted me to the role as the Office Manager. Whilst I retained many of my previous duties, new challenges and responsibilities were delegated. Providing direct line management to a team of three helpdesk personnel, my role as Office Manager included a diverse range of duties such as 2nd line technical support, software testing, graphic design of adverts/brochures and exhibition stands, basic marketing duties, managing enquiries, providing remote sales presentations, implementation project management, workforce resource co-ordination, public relations, evaluating product supply chain, customer service consultancy and achieving ISO9001 certification status for Tabs FM Ltd.

As a client facing role as the Helpdesk Manager for Tabs FM Ltd, my duties were to provide a centralised communication service to customers, ensuring all queries were directed to the correct area of the business and dealt with efficiently. This included supporting multiple departments, 1st line software support, customer relationship management, system testing, production of technical documentation, credit control, project management, consultancy diaries and absence management.