Rob Herrick Email & Phone Number

Mars Hill, Nc, Us

Greater San Francisco Bay Area

Providing interim services to organizations that are experiencing financial and operational challenges. Project Management, IT Systems Implementation and Integration, Process Improvement.

Manages IT projects of small and large scope for busy and growing 12+ location, 600+ user healthcare organization.

Martinez, California, United States

Provide consulting and training services for private Optometry and Ophthalmology practices resulting in improved patient care and growth in business. Offer solutions in Electronic Health Records, Project Management, Software Implementation, and Workflow Integration.

Berkeley, California, United States

Multi-department eye clinic in educational setting, operating seven days per week and approximately 360 days per year providing over 80K patients encounters per year while generating a total gross production in excess of $15 million annually. Operationally responsible for over 50 clinic staff (exclusive of doctors) including managers of 6 departments. Collaborates with executive leadership and personnel at all levels to identify, prioritize, and establish long and short-range goals and initiatives to improve the patient experience, increase educational opportunities for students, innovate process efficiencies and build a confident high functioning teams.Established a formal compliance program including hiring of a compliance officer, policy review and development, and the establishment of internal and external assessment cycles.Directed the planning, implementation and system integration of automated patient check-in kiosks including vendor selection, contract negotiation and direction of implementation team, saving 16 hrs / day in labor.Restructured billing the department in terms of policy, procedure, and personnel, improving collection rates reducing audit risk, and reducing rejected claims and write offs.Implemented patient communications system reducing patient no-show rates, increasing patient satisfaction and automating 15,000 hours’ worth of clerical tasks annually.Initiated contact lens marketing, distribution and rebate program that increased patient satisfaction, increased net material production, while reducing labor and material costs.Planned and implemented electronic system to consistently record, evaluate, and track problems with spectacle orders, reducing resolution times.Produced scores of reports to provide and analyze data from practice management and electronic health record system to facilitate financial decisions, regulatory compliance, operations and educational opportunities, and to assist in medical research endeavors.

Westlake Village Ca, Martinez Ca

Practice Management and Electronic Health Record provider with software deployed in more than 6,000 medical practices in nine specialties nationwide including 16 Optometry Colleges and Universities.Collaborated with clients and potential clients to discuss their day-to-day operational needs and potential software solutions. Demonstrated software features designed to improve operational workflows to clients and communicated the business need and functional requirements of features to the rest of Compulink’s development team for incorporation into core product. Oversaw initial design and production of Dermatology Electronic Health Record including top level design of Visual Documentation Engine.

Berkeley, Ca

The Digital Health Clinic deploys and manages retinal cameras in medical clinics throughout California, providing remote interpretation of retinal photos, consultations, and referrals for further services.Transitioned a program operating at a deficit to a successful self-supporting clinic. Created a system for billing Digital Health Services and monitoring finances; oversaw contracts with 50 plus external clinics.Organized program of regular site visits and developed client database to create positive and accountable relationships with client clinics. Streamlined administrative tasks by eliminating redundancies resulting in reduced operating costs

Berkeley, Ca

Multi-department eye clinic in educational setting, operating seven days per week and approximately 360 days per year servicing over 250 computer users in a Windows environment. Led team that transition the organization for paper to customized electronic medical records across 10 optometric specialties. Maintained applications for optometric imaging, electronic billing, electronic lab ordering/submissions for 70K -plus patient encounters per year. Coordinated and designed new process flows with clinical faculty and patient services management team.Planned and implemented conversion of computing infrastructure from Windows NT4 Domain (to Windows 2003 Forest (servers) and from Windows 98 to Windows XP (workstations).Designed and implemented new computer network to accommodate installation of 60-plus workstations in exam areas for the use of electronic medical records, including the purchase, installation and configuration of network devices, and cabling

Certificate Of Distinction, Project Management, 4.0

Certificate, Network Administration And Design

Associate’S Degree, Electrical Engineering Technology

Bachelor’S Degree, Hotel, Motel, And Restaurant Management, 118 Of 121.5 Credits Earned Toward Bs