Create content and provide instruction for boot camps for Cisco technical support engineers and external customers with focus on understanding how technology works, how to implement technology, and how to fix technical issues. Maintained an average Net Promotor Score of 96 out of 100 in 2019 and 2020 (student satisfaction survey). Instruct and create content for the following technologies: Docker, Kubernetes, Software-Defined Access, ACI, Nexus switches, UCS, VMware networking, network automation, Python, Git, Ansible, DevOps, YANG data model, and REST APIs. Instructed an Evidence Based Troubleshooting (EBT) course: technology-neutral course to provide engineers with a framework to troubleshoot difficult cases. Organized and lead CCIE Data Center Study group for over 1000 internal employees. Attended rigorous EBT University training to improve delivery of live courses with advanced instructional techniques for the classroom; received Instructor Certification. Spoke at Cisco Live digital 2020 covered Docker for DevNet Certification studies.

Provided technical support for the Nexus 1000v, UCS B series, UCS C series, and VMware products. Areas of expertise including troubleshooting the Nexus 1000v, UCS LAN, UCS SAN, andVMware networking.