Rob Wicks Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

• Led a team of TAMS (Technical Account Managers) providing technical support solutions for external Financial Industry business customers.
• Accountable for the customer technical support experience, case escalations, customer platform resilience, and operational quality.
• Partner with stakeholders and customers to clarify the team’s mission, vision, and priorities.
• Ensuring the team adopts the best approach for optimal team productivity, innovation potential, and best fitting the technology being developed.

Greater Nashville Area, TN

• Led a team of 15 Senior and Lead Engineers providing 24x7 infrastructure services and support.
• Planning, organizing, prioritizing, and delegating assignments to direct reports and team members via continual analysis of the workload and personnel needs of the team to meet project deadlines.
• Responsible for team results on quality measurements, including, on-time delivery, meeting deadlines, and adherence to policy and procedures.
• Continuously improving system readiness, deployments via automation.
• Technical leadership. Owns the technical output of the IT engineering team. Ensures high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence). Reviews and.
• Advise TSC senior management on strategic plans and improvements to systems and processes.

Jackson, MS

• Manage a team of 19 senior systems engineers responsible for the infrastructure operations of theHBC/SAKS Banner stores.
• Planning, organizing, prioritizing and delegating assignments to direct reports and team members viacontinual analysis of the workload and personnel needs of the team to meet deadlines.
• Responsible for team results on quality measurements, including, on-time delivery, meeting deadlines,and adherence to policy and procedures.
• Develops and executes strategic plans in collaboration with the appropriate stakeholders. Built andestablished solid working relationships by providing timely, accurate and high quality information topeers.
• Advise HBC senior management on strategic plans and improvements to systems and processes.
• Partner with customers to develop and execute business vision and strategic plan.

Marietta, GA

• Building and leading a team of talented and passionate engineers in a mission critical business and engineering infrastructure in a highly transactional environment.
• Thinks independently, innovates, analyzes, troubleshoots and resolves complex business and technical problems on all aspects of production, development, and enterprise systems
• Responsible for promoting adherence to established practices to ensure service management and system engineering compliance in accordance with best practice methodologies and required deliverables.
• Keeps abreast of industry development that translates into the creation and execution of strategies for building, scaling and ensuring the availability, efficiency, and positive business impact of infrastructure.
• Properly align IT infrastructure road map with broader business and technical goals.
• Manages relationships among enterprise peers, organizational teams and vendors to achieve company strategies.

Johns Creek, GA

Store Infrastructure Manager for Macy’s and Bloomingdales, a $27 billion US national retail/ecommerce corporation with worldwide operational offices. IT leader with increasing responsibilities overseeing store infrastructure systems, POS Systems, process improvement in IT audit/compliance, incident, problem and change management. Supported ~850 stores. Set.

Atlanta, GA

• Liaison between business stakeholders, customer service, executive management and technologists ensuring successful implementation of solutions that meet business needs.
• Responsible for architecting, designing and managing the implementation of infrastructure solutions across the Windows server environment including other related technologies (e.g. SAN storage, database operations.
• Collaborate with all levels of IS staff and management to set and communicate strategic direction as it relates to IS infrastructure
• Research, architect, design, and test Windows server-related infrastructure solutions, which are cost-effective, flexible, highly available and agile
• Provide senior level technical expertise on decisions and priorities regarding enterprise global architecture
• Provide high-level coordination and support for internally escalated global infrastructure related problems

Atlanta, GA

• Liaison between business stakeholders, customer service, executive management and technologists ensuring successful implementation of solutions that meet business needs.
• Direct groups of technical professionals in a variety of IT disciplines: Business Analysis, Network Operations, Process Improvement, and Support
• Manage day-to-day organizational processes to include SLA and performance levels
• Client interviewing, requirements gathering, solution review, and training
• Evaluate employee reviews and performance
• Ensure team members are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management)

Manage and maintain 1000+ Servers in 4 data centers in various locations in the US, Europe, and Hong Kong.Researched, planned and executed the installation of data center in Amsterdam and Hong Kong.Manage a team of System Administrators responsible for installation, testing, and implementation of server operating system upgrades and enhancements. Review.

Civil Engineering Technology, Civil Engineering Technology/Technician

Education record