Rob W. Email & Phone Number

London, England, United Kingdom

Project managing Skyports’ effort in UKRI's Future Flight Challenge Phase III - Air Mobility Ecosystem Consortium & SESAR JU sponsored 'Operate Anywhere' project

Humberside Airport

• Used Wordpress to publish analysis around airline route development• Gathered information from a variety of datapoints to produce insightful content• Ensured articles met SEO requirements• Liaised with other team members to ensure the coverage of relevant events and interesting industry developments

Barton-Upon-Humber, North Lincolnshire, United Kingdom

• Lead business analyst for Customer Services on American expansion team. Project managed the change and adaptation of software for use in US. Attended weekly meetings with director of IT to report on systems needing to be altered. • Delivered a project to redesign and repurpose the ‘bulk sender’ system - allowed emails and SMS’ to be sent through one webpage to any number of customers. • Mobilised directors and senior managers to capture requirements for new projects the Customer Service department wished to undertake. • Cooperated with staff dealing with customer problems to create a complaints log.• Authored release notes to inform 300 strong customer service department of changes made to systems used daily.• Trained colleagues on software team developed and released.• Organised two week sprints, ensuring development goals of high priority were completed.• Met regularly with stakeholders regarding progress of projects requested.• Acted as Scrum master when IT Project Manager was ill or otherwise engaged, coordinating daily plan for software development and assigning tickets to developers / QAs.

Barton-Upon-Humber, United Kingdom

• Drove customer satisfaction through ensuring a seamless installation journey: from assigning a kitchen installer, facilitating changes to design, ensuring payment was made on time, delivery and installation of kitchen. • Managed a portfolio of around 300 customers, at times alone and during other periods as a member of a two or three-person team. • Identified and resolved problems whilst kitchen was being installed, communicating with installers and product specialists at company headquarters.• Took part in bi-weekly meetings to offer feedback to management.

ESCAPADES was the stage name I used to write and play music.Working with Matt Montgomery-Taylor and Tom Clarke, we produced two singles which were released on Spotify and many other digital stores. 'Nicotine' was released in September 2015, with 'Heart Attack' being made available in February 2016. By January 2023, these songs had amassed more than 1.5 million streams on Spotify alone, with 9,000 monthly listeners.

Master Of Science, Air Transport Management, 76%

Activities and Societies: Course representative - one of two individuals elected by students of the course to voice the opinions.

Bachelor Of Arts, Politics And International Relations, 2:1

Dissertation Title: 'Was The Russian Annexation of Crimea Simply a Neo-Realist Response to an Increasingly Aggressive Foreign Policy.

Education record

Education record