Regional Manager of Business Operations providing strategy lead and operational direction across the NSW team. Cross functional management of the team to maintain effective processes and deliver 150-200 customised homes annually with a budget circa $100m. My deliverables are to create and maintain a team who work harmoniously in meeting targets, deadlines and budgets. I have been successful in this by identifying areas of improvement and working to remove ‘road blocks’ through specific workflow management. In association with mentoring and training I provide the team with the support and tools to reach their targets and goals whilst empowering individual growth.The role also includes management of the regional P&L, people management within the region, managing customer expectations and dispute resolution. Achievements;• Developed process improvements with the national team to align with the Company’s ISO Accreditation and implemented improvements across the region, delivering a consistent approach nationally and allowing each region to provide resource support to each other• Implemented and monitored monthly training protocols for each department focusing skill set and knowledge to improve deliverables and outcomes, resulting in reduced errors and improved contract documentations delivering improved margins (reduction in ETS by 1-2%)• During recent environmental and industry challenges, I revised workflow processes to enable tasks to be completed in parallel or preceding other tasks, enabling the team to meet the demand and customer expectations without impacting the overall timeframe or deliverables• Self-Improvement including completion of a dual diploma in Leadership and Management, and Building and Construction (Management)

As Operations Manager I provided direction and support to all pre-construction teams, including customer service, administration, drafting and estimating.I achieved the pre-construction targets by focusing on the day to day management of all pre-construction operations at a high level. This was accomplished through training and empowering the team leaders to manage their independent workflows, identify areas of concern and escalate appropriately. I supported the team leaders through workflow meetings and one-on-one sessions.I found my previous experience as a GM gave me the foresight and experience to approach the operations role with a broader perspective and work in unity with both the sales manager and building manager, ensuring any decisions/collaborations were for the overall betterment of the business. I focused on being the channel joining the sales and building teams together, with focus on quality and accuracy.Achievements;• Overhaul of the pre-construction workflow process, reducing the pre-construction timeframe by 15%.• The drafting team were tracking 3 months behind, by working closely and restructuring the team I was able to achieve ‘on time’ reporting within 3 months

I joined Fowler Homes in a key role to review the company's operating procedures and be responsible for setting and implementing revised or new systems, policies and procedures.I achieved this through developing operating procedures, implementing annual targets and budgets with the CEO & Managing Director.I delivered renewed corporate branding and re-establishing Fowler as brand of trust.Achievements;• Implementation of a pre-construction workflow process to be in tune with current delivery requirements – timeframe reduction of 40%• Development and roll-out of new workflow management system for pre-construction and construction teams – On-Site Companion – 6 month project delivered on time and within budget• Introduce ‘in-house’ drafting and marketing teams, providing a reduction in operations costs in specific areas by 10%

After five years as Operations Manager for Elderton Homes, I was given the opportunity to fulfill the newly created position of Group General Manager.I played a key role in the creation and development of two additional business units, Millbrook Homes and White Square Properties (formerly Elderton Luxury Homes and Elderton Realty).Holding an Executive Management position within the RILOW Group, I provided support, guidance, development and direction to all reporting managers across all business units.Key areas of focus in this position also included;- Group HR Management, policies and procedures, acquisition and development of staff, management of HSE- Ownership of corporate branding and marketing for all business units- Facilitate the role of General Manager for Elderton Homes

I joined Elderton Homes within its first year of trading and was an integral part of the company’s growth. I was responsible for the setting up of systems, policies and procedures, which are still in operation today.During the first few years, I facilitated roles and responsibilities including but not limited to, design and drafting, sales estimating and tender writing, sales assistance, and producing marketing and point of sales material.As the business grew in volume I acquired and developed staff to join the team, undertook pre-construction and workflow management, and day to day management of each department. During this period he was responsible for the professional growth and wellbeing of up to 80 staff.

This position required me to manage a team of six draftspersons to deliver and maintain the entire master documentation, construction detail manuals and display home development for Clarendon Homes NSW, Queensland and Victoria.Valuable skills in workflow management were required for the day to day management of the team to meet the required deadlines.I also maintained and provided CAD support, reviewing and approval of marketing material, and training drafting cadets.

Early in my career I established a contract drafting business, managing all aspects of the business, including financial management such as invoicing, accounts payable and receivable, BAS statements, and profit and loss reports.During this time I designed and developed documentation for a diverse range of projects, largely residential, including new homes, sub-divisions, extensions and renovations.I also learned valuable skills to liaise with clients to determine specific requirements for the development of construction and working drawings.Other tasks included council and site visits to ascertain and confirm drafting and building requirements.

I began my career in the building industry working for an architect in Sydney’s east. Performing the following duties helped me develop the skills and experience that shaped my career;- Designed and developed sketches for construction detailing and working drawings,- Developed contract documentation specific to building and housing contracts,- Liaised with clients to determine specific requirements for the development of construction detailing and working drawings,- Performed council and site visits to ascertain and confirm drafting and building requirements.