I am an adaptable, enthusiastic, and self-motivated Service Delivery Manager with excellent trouble-shooting abilities and proven IT skills with the capability to work under pressure, most recently for food manufacturers with over a £100 million turnover for both restaurant and consumer markets.I relate well to people at all levels within the organisation and I have great customer-facing experience in IS/IT, contributing at senior management level within several large international corporations. I can relate technical issues in a non-technical way allowing senior management to make informed business decisions. This has resulted in the successful implementation of systems, policies, and integrations saving money and improving efficiencies. My achievements include:A wireless-network upgrade.A full-blown network infrastructure upgrade.A managed print solution installation.A telephone system upgrade.Implementation of a hardware asset database.New starter on-boarding and leaver processes.Creating and maintaining excellent collaborative, productive relationships with key players and other functions and third-party support vendors.These were companies of around 400 employees which gave me the opportunity to understand the intricacies of an SME but am now ready to work with broader operations to challenge myself and deliver strategic technology service targets and objectives.
Listed skills include Leadership, Dynamic Communicator, Grocery, Supply Management, and 47 others.