Responsible to the Head of IT• managing the relationship with IT Suppliers • managing and purchasing hardware• managing the leavers and joiners process from an IT perspective• delivery of IT infrastructure projects

Responsible to the Commercial Director.Processing collections for recalls with various couriers around Europe and the UK

Following the network infrastructure support moving to our Shared Service Centre, I moved into the newly created role of IS Service Delivery Manager, reporting to the IS Manager.Accountabilities:• Management of a team for day-to-day operations, service delivery, maintenance, and support across the application portfolio and hardware estate for all users at all levels for five sites.• Project management and delivery.• Employee induction and training.• IT hardware procurement and asset management.• Management of departmental job queue.• Management of relationship between IS the business and key suppliers.• Single point of contact (SPOC) for users and third parties for incident and problem management.Achievements included:• Migration to an upgraded wireless network across 4 sites, on time and on budget with no disruption to the business, to bring configuration up to a supportable level saving on maintenance costs.• Implementation of managed print solution, from supplier selection to deployment of 52 devices across 5 sites, resulting in a 20% saving on consumables.• Coordinated and supported Windows XP to Windows 7 upgrade, then Windows 7 to Windows 10 upgrade, on time and on budget.• Managed the mobilisation and support of desktop users to work from home for the start of lockdown with no impact of operations.• Constant review of procedures involving implementation of InfoPath/SharePoint processes resulting in a reduction in audit points and more robust new starter on-boarding and leaver processes.• Represented IS at company/project briefings resulting in IS being included on all CAPEX proposals in order to determine level of involvement.

I joined Westmill as the Infrastructure Service Manager, reporting into the IS Manager.Accountabilities:• Management of the day-to-day operation and support of the network infrastructure across five sites.• Management of Cisco IPT phone system for approx. 260 extensions.• Management of backup procedures and strategy.• Management of relationship with newly formed Shared Service Centre at Associated British Foods.Achievements included:• Managed and delivered the upgrade of network infrastructure (from Extreme to Cisco) at 4 sites with minimal disruption to the business resulting in complete third-party management of the network.• Delivered extension of existing wi-fi network into additional offices/warehouse at Enfield site allowing warehouse management system implementation.• Managed the relocation of 12 users at the Selby site to nearby premises, and back again, during construction work on office buildings.• Modernised the Cisco telephony system (approximately 260 extensions), including introduction of Contact Centre Express, bringing the system up to supported versions and integrated with the ERP systems, saving time for the Customer Services team.• Facilitated the relocation of the Netherlands office, ensuring new building was correctly cabled and connected to the wide area network, achieving office space cost savings.• Launched and managed door access system to comply with ABF security regulations, meaning a reduction in audit points.• Managed the migration of all 3 Westmill Foods’ UK sites (approximately 190 users) to Lotus Domino 7, implementing iNotes and Notes Nomad for the remote users.• Introduced an asset database to log and track hardware, aiding more comprehensive reviews of the estate for upgrades, etc.