• Developed and implemented Forward and Reverse Logistics for a multi-client operation.• Redesigned and executed remodel of entire operation, maximizing floor space and increasing capacity while maintaining SLA’s.• Created annual budget inputs.• Managed P&L, identifying opportunities to reduce costs.• Created new Statement of Work for contract renewal.• Identified $500k opportunity to invoiced the client.• Created invoice inputs through the development of SQL queries.• Developed inbound receiving process, ensuring product is received against expected purchase orders allowing the client to use receiving records as invoice validation.• Implemented a NCI (non-conforming inventory) process to identify product that does not meet client requirements.• Established a capacity model for outbound shipping ensuring the client’s SLA’s are achieved and have been at 100% since day one.• As the primary client contact, improved client communications and converted client requests to executable actions for operations.• Increased monthly revenue by $200k through implementing value-added services such as inbound product inspection, sorting of accessories, and capacity management.• Modeled new client operations based on current business offerings allowing for seamless integration of new business.• Instituted weekly touchpoint meeting and “action tracker” with the IT department holding both teams accountable and providing focus on the goals, improving the operation.• Improved inventory accuracy from 90% to 99% through establishing processes/procedures and implementing Cycle Counts and RCA.

• Increased efficiency by 7.5% through effective employee training and engagement strategies.• Improved on-time receiving from 99.4% to 99.8% through productivity enhancements.• Decreased overtime by 15% through identification and elimination of downtime.• Improved receiving discrepancies by 9% through training and immediate feedback.• Implemented process improvements throughout the operation by identifying both obsolete and redundant work instructions.• Enhanced client relations through active engagement, leading to a clearer understanding of client expectations.• Reduced days-on-hand through newly implemented production scheduling.

• Implemented Forecasting and Reporting team at the Fort Worth facility.• Successfully converted reporting applications from Microsoft Access to Oracle SQL.• Improved client-facing reporting by incorporating statistics and automation.• Introduced internal operational error reporting to identify client associated issues.