Rob Wynn Email & Phone Number

Uk Wide

Consultancy support that draws on direct experience.Support areas include:Household and Non-household water efficiency strategy, supply chain development and delivery in support of WRMP objectives.The use of water efficiency in social programmes to help address fuel poverty and water affordability.Water Operations coaching and assessment.Project ManagementDevelopment and implementation of solutions that deliver water and waste management efficiency at site and organisational level across multiple customer sectors.

Uk Wide

South West England

Meldon HR are a South West based HR and Training consultancy with coverage through Bristol, Somerset, Dorset, Devon and Cornwall. Meldon HR's consultants have expertise in: Strategic HR, Organisational Change, Operational HR, Business HR Partnership, Performance Management, Executive Recruitment, Generalist HR, Start Up Business HR support, business transition and growth, specialist complex case management and ET support/guidance

England

Including tariff analysis, target customer identification, supply chain development for delivery of water and waste treatment support, leakage detection and repair, alternative supply development and other services to help customers effectively manage site water and waste water systems

Exeter, United Kingdom

Leading the Business Customer Operations team. Leadership, management, strategy development and implementation. I and my team were responsible for:Building and maintaining strong business to business relationships with the large volume users, manufacturing, C&I, multi-site and large private network customers in the region. Developing and driving service standards as a platform for customer retention, revenue protection and sales through service growth.Delivering customer service and sales through such things as tailored account management, data logging, MI provision/support, consolidated billing, water and waste water network maintenance and repair, process review and optimisation, effluent management to mitigate environmental impact and costsSupply chain development for delivery of water and waste water services such as leakage repair, network improvement, alternative supplies, pumping and storage, package water and waste water treatment and water and waste process improvementDevelopment and delivery of the strategy for the regulated business water efficiency targets for household and non-household customers.Preparation for the opening of the water market to competition in England.

South West England

Energy Advice South West Ltd was a joint venture between four leading energy charities in the South West: Centre for Sustainable Energy (Bristol) Community Energy Plus (Cornwall) Energy Action Devon (Devon) Severn Wye Energy Agency (Gloucestershire)Objective review/critisim of strategic directionMonitoring performance of executive management, especially with regard to the progress made towards achieving the company strategyReview of controls and systems of risk management

Exeter, United Kingdom

Leadership, management, strategy development and implementation. I and my team were responsible for:-Developing and driving service standards as a platform for customer retention and revenue protection.Supporting customers across sectors with water use audits, water balances, network improvement advice, water operational support, process and water and waste treatment advice.Initiating and implementing business systems and processes to support effective customer management including customer revenue billing and bill presentationInitiating and delivering customer management strategiesDevelopment and implementation of household and non-household water efficiency strategyDevelopment and implementation of SWW's water affordability scheme for low income households

Exeter, United Kingdom

This new role was established to begin to position the Company ready for the opening up of competition in the water sector. My remit was to:-Develop and implement a strategy for key account management meeting both SWW and customer needs in such a way to maximize opportunities for customer retention and then to recruit and establish a team to deliver the strategy. This included developing the system, procedures and processes to implement the strategy and establishing the added value water, waste, process engineering and account services to be delivered to customers through the team.

West Devon, North Devon And North Cornwall

Lead and develop multi-disciplined operational teams Develop leakage management strategies and implement themPlan and execute network maintenance and network improvementsEstablish effective contractor and DLO management practicesEstablish effective work scheduling

East And Mid Devon

Water network managementCustomer contact managementCustomer servicesLeakage strategyEngineering design managementProject managementDirect labour and contractor managementNetwork design

Barnstaple

Contractor managementDirect Labour managementWork schedulingNetwork designConstruction supervisionCustomer liasonNetwork Managment including leakage management, pressure management and pump scheduling

Devon

Implementing main river management practicesDLO managementConstruction site supervision for flood defense schemes including setting outContractor managementFlood response support

Devon

Civil engineering drawing preperationTechnical specificationsField survey

Bsc, Water And Environmental Management

Certificate In Higher Education (Cert He), Water And Environmental Management

Btec National Certificate Civil Engineering Studies, Civil Engineering And Construction

Btec Higher National Certificate Civil Engineering Studies, Mechanics, Contract Admin, Measurement/Spec, Structural Elements, Soil Mechanics And Hydraulics