Roby Lee Email and Phone Number

Authored the definitive guide on technical pre-sale process for enterprise solution / integrations, leading a small but impactful team to drive 435% growth in enterprise book of business.Drove technical enterprise opportunities by prioritizing customer relationships and developing solutions tailored to emerging business needs.Led a global initiative to standardize the approach to developing integrated enterprise solutions across solutions engineering teams, leveraging enhanced reporting, automation, SSO, provisioning, and more.Served GTM teams by assisting in the preparation of RFPs and RFIs, providing detailed technical information that positioned the product competitively.

Transformed technical solutions for a diverse portfolio of over 50 enterprise partners, consulting on and delivering bespoke solutions that significantly enhanced operational efficiency and client satisfaction.Drove a strategic enterprise service approach that increased uplift and retention, resulting in a notable boost to Annual Recurring Revenue (ARR) and demonstrating substantial business impact.Launched a comprehensive support script repository for Customer Success Engineers, automating critical processes and cutting processing times from weeks to hours, greatly enhancing operational efficiency for GTM efforts.Developed a new business plan that, combined with increased revenue and closed enterprise deals, led to a promotion to Team Lead, Customer Success Engineering where solutions engineering and team development could be further advanced.

Generated an impressive $350,000 in annual revenue within the first 6 months of employment through strategic pre-sales consultation and development efforts.Customized solutions for customer stakeholders based on their technical aptitude, spanning web services, code, general automation, and advanced reporting.

Led multi-site deployments of proprietary software, coordinating cross-functional teams for requirements gathering and stakeholder alignment.Designed integration linking proprietary software with Oracle ERP and BI tools, enabling streamlined data flow and insights.Built Power BI dashboards and SQL queries to deliver real-time business intelligence for key decision-makers.Drove onboarding for non-technical users, collaborating with product and development teams to ensure adoption and success.

Led onboarding and role management for 100+ users across new SaaS suite, completing the rollout within 4 months to drive platform adoption and cross-functional efficiency.Designed and deployed multi-site broadcasting solutions that integrated Linux-based systems, SaaS applications, and custom automation workflows to support reliable, scalable operations.Developed onboarding for team leads with advanced technical skills, including command-line proficiency and multi-OS expertise (macOS, Windows, Linux), to drive operational independence and reduce dependencies.

Pinpointed inefficiencies in business processes and proposed actionable solutions to boost operational effectiveness.Developed and managed comprehensive project documentation, including use cases, user stories, and process flows.Led automated reporting initiatives that provided dynamic data insights, uncovering revenue opportunities averaging $500k per month.Orchestrated strategic training programs to bridge the gap between technical and non-technical users, enhancing the adoption of ERP systems and cloud solutions.