• Review and analyze annual operating budgets and financial statements and prepare complex financial reports to assist in the evaluation of budget integrity, operating performance, stewardship, and adequacy of systems and controls• Prepare cash throw-off analysis to review a property’s actual and budgeted expenses while considering Regulatory Agreements and mortgage requirements for the property.• Communicate with developments to obtain and clarify information to resolve any content, error, or discrepancy issues• Compile and analyze cost and financial data and prepare reports to assist in assessing the overall health of the Agency's housing portfolio

• Assigned to assist a client, Save-A-Lot, with the transitioning from a monthly inventory snapshot to a perpetual live time inventory reporting system. • Created aggregated reporting of inventory accounts and audits to identify errors in both inventory and processes. • Conducted both data and store investigations to identify the root cause of inventory reporting discrepancies such as the shrink and swell of perpetual inventory counts.• Worked with IT team and inventory specialists to solve complex inventory errors during the initial launch process.• Evaluated current inventory system and created an action plan for Lean methods to save both times and improve the accuracy of inventory procedures.

• Assisting payroll operations transition in to new payroll system• Analyze reports from multiple sources to ensure payroll operations process onetime and without error• Work with payroll team to identify and correct source errors in reporting and plan proper corrections to ensure future system reports seamlessly

• Graduated training as 3-330 delta company’s training regimen honor graduate (4 of 1000 received this honor, 1 for each company)o Additional Awards most improved PT Score• Successfully completed deployment mission within first 5 months of services• Promoted three times in the first two years including responsibility of assistant armorer in first year• Worked on major project to convert checkout system from paper library system to a fully functioning electronic tracking, repair and check out system

• Responsible for developing, interpreting and implementing financial models for financial planning and control for developing • Tracked results and trends of campaigns and initiatives • Analyzed reports on financial performance of projects and programs • Created metrics/reporting for senior management • Analyzed variances, trends and provides decision support for internal customers

• Created analysis, charts and graphs to support product management team analysis and quarterly business reviews • Tracked results of campaigns and initiatives • Assisted with the development of reseller assessment tool • Collated key sales and communicate reporting updates, refreshed daily with most current initiatives, sales and business trends • Communicated new wins information to key PMG stakeholders including the Office Enterprise team and the field readiness team • Coordinated with Finance Manager to ensure information is streamlined in accordance with sales process • Created, formatted, and designed Microsoft All Office Worldwide Report Dashboard

• Provided Presales information on all consumer and corporate products • Volume Licensing information, support and assistance. • Created Sales leads and collect marketing information • Tracked calls through Metropolis for customer information. • Filed complaints, escalate issues and prepare Sales Leads through Siebel. • Used knowledge of products and internal programs to quickly assist customers while maintaining call stats and satisfaction.

• Researched and target opportunities from customer database to EM’s and provides insights and analysis in support of SAM and EPG standards • Directly supported the Project Manager and US Director of US Director, Software Asset Management (EPG) • Worked with executive team to create, implement, sustain and improve score card reporting throughout the entire organization • Partnered with Engagement Managers to develop and execute sales analysis utilizing company software licensing data and company profile information • Researched target companies for prioritization and integrating in to opportunity map reporting; compared data for target ranking and opportunity • Developed opportunity maps from analysis of company profile information; road mapped execution plan for team based on this information • Provided business performance analysis including tracking licensing purchases and overall engagement effectiveness • Utilized information from CPE (Customer Partner Experience) surveys to directly improve client engagement practices and customer satisfaction. Succeeded in improving and sustaining +25% for FY07

• Processed all payments, invoices, internal accounting requests and income for MSN-TV daily • Collected data to create the final month-end report for of all MSN-TV transactions • Audited and compiled weekly reports for all call center expenditures while Monitored call centers for policy enforcement and quality assurance • Final escalation for all billing issues and customer concerns • Monitored, investigated, and enforced MSN policy, T.O.S., billing fraud, investigated and acted as necessary