Financial Management Analyst
Department Of The Navy
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Robyan Malaca Email & Phone Number
Financial Management Analyst
at
Department of the Navy
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Financial Management Analyst
Location
Aiea, Hawaii, United States
Who is Robyan Malaca? Overview
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Robyan Malaca is listed as Financial Management Analyst at Department of the Navy, based in Aiea, Hawaii, United States. AeroLeads shows a matched LinkedIn profile for Robyan Malaca.
Robyan Malaca previously worked as Collections and Recovery Support Specialist at American Savings Bank and Loss Mitigation Specialist at American Savings Bank. Robyan Malaca holds Bachelor’S Degree, Communication And Media Studies, 3.88/4.0 from University Of Hawaii At Manoa.
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Profile bio
About Robyan Malaca
I began my career at Bank of America in October 2018 as a member of the Overdraft Collections team as a Credit Assistance Specialist where we collected on open and overdrawn deposit accounts. In September 2019, I was given a departmental promotion to the RAC/FRIOD team as a Senior Credit Assistance Specialist where we collected on overdrawn deposit accounts which were flagged by risk and fraud. Through these positions, I became familiar with several systems of record such as UCRS, BOSS, BASS and Synergy. Additionally, I educated myself on bank policies, processes and procedures and became a subject matter expert on deposit accounts, soon becoming a reference of knowledge for my teammates. I learned how to have difficult conversations with the customer while also directing the topic of conversations to collections and providing the customer with the knowledge to set themselves up success and make informed decisions on the state of their accounts. In this role, I was continuously on the top of the scoreboard for collections metrics, received 100% in quality reviews and achieved a Beyond the Best award five times.In November 2020, I was offered and accepted a promoted position as a Collections and Recovery Specialist II for the Customer Level Collections department. In this department, we collected on open and overdrawn deposit accounts, open or closed, but not charged off, and past due credit cards, past due auto loans and past due mortgage loans. In this role, I was able to learn and familiarize myself with several other products and systems. In January 2022, I became a member of the Customer Experience team as an Operations Analyst I where I listened to and reviewed inbound and outbound calls from collections employees where a customer complaint was submitted to ensure bank policies and procedures, as well as banking rules and regulations, were being followed by our employees. Additionally, I provided remediation for the customer and coaching to the employee when necessary to ensure our clients received a positive and complete customer experience.In September 2022, I moved to Hawaii and joined American Savings Bank and a Loss Mitigation Specialist, handling delinquent residential mortgage loans and secured lines of credit. In April 2023, I switched roles and moved to the Collections and Recovery Support Specialist role I am currently in now. In this role, I support both the collections and loss mitigation teams with payment processing. Additionally, I've taken on the daily intake bankruptcy process, and consumer credit dispute process.
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10 roles · 17 years
Robyan Malaca work experience
A career timeline built from the work history available for this profile.
Collections And Recovery Support Specialist
Current
Apr 2023 - Present
Loss Mitigation Specialist
Sep 2022 - Apr 2023
Operations Analyst
- Thoroughly and efficiently review assigned complaint call cases to determine any potential regulatory risks.- Subject matter expert across multiple lines of business while also engaging with other subject matter experts in less familiar lines of business to ensure accurate review of complaints.- Accurate and timely submission of each case reviewed. - Perform remediation when necessary to ensure high quality customer experience.- Ability to determine the right thing to do for the customer and the bank to ensure a positive and complete customer experience for our clients.- Build and maintain relationships in several lines of business to stay up to date on current processes and procedures.- Knowledge and use of bank resources to continually keep educated on relevant bank processes and procedures.
Jan 2022 - Aug 2022
Collections And Recovery Specialist Ii
- Assist and service clients’ maintenance requests on deposit, consumer card, business lending, auto loan and mortgage accounts. - Collect on past due overdrawn deposit accounts, consumer and business lending credit card accounts, auto loans and mortgages.- Using account recognition to provide accurate information relating to consumer and business accounts.- Using active listening and probing skills to provide the clients with the best possible solution for their situation.- Push for automatic payments on consumer card, business lending and auto loan accounts.- Accurate knowledge of bank processes and policies.- Was a member of the Overdraft Collections taskforce from January – September 2021.- Assisted with new hire on-the-job training from Aug 9 – 27, 2021.
Nov 2020 - Jan 2022
Senior Credit Assistant Specialist
- Collecting on open and overdrawn deposit accounts flagged by the Fraud and Risk Closure departments.- Setting up payment arrangements to the benefit both customers and the bank- Possessing account recognition skills in order to provide accurate information relating to account statuses.- Negotiating fee assistance in order to assist our customers with clearing their negative balances prior to account charge off.- Knowledge of bank processes and policies pertaining to overdrawn balances, including bankruptcy policies, exempt funds, special title accounts and deceased customer notifications.- Assisting the floor when managers are away.
Oct 2018 - Nov 2020
Freelance Writer
Pacific Daily News
Attend high school sports games (girls volleyball & girls basketball)Take photos and videos for social media (Instagram) Send timely updates throughout game for social media (Twitter)Compile highlight video after each game for social media Gather quotes from coaches and stand-out athletes after each game- Write game recap articles to be posted on PDN website
Aug 2017 - Jan 2018
Student Assistant
Sports Media Relations
Sports Information Director for women's water poloWrite game advances, recaps and feature storiesWrite and update biosUpdate statisticsMaintain websiteArchive photosAssist with social media maintenaceRuns stats to television, radio and journalist crews during athletic eventsIntern (January - May 2016)Assist with feature writingAssist with women's water polo storiesHelp maintain websiteArchive photos
2016 - 2017
~1 yr
Sales Associate
Customer serviceCashier dutiesWorked as part of the new signage promotion, markdowns and shipment teamsBecame a cash handler within six months (Thousand Oaks, CA)Led the team in Old Navy credit card applications (Thousand Oaks, CA)Had at least one Old Navy credit card application for every shift worked from August to December 2014 (Thousand Oaks, CA)Named Employee of the Month in February 2014 (Thousand Oaks, CA)
2013 - 2015
~2 yrs
Sales Associate
Customer serviceCashier dutiesWorked as part of the new signage and markdowns team
2010 - 2013
~3 yrs
2 education records
Robyan Malaca education
Bachelor’S Degree, Communication And Media Studies, 3.88/4.0
Associate’S Degree, Liberal Arts And Sciences/Liberal Studies, 4.0/4.0
FAQ
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Quick answers generated from the profile data available on this page.
What company does Robyan Malaca work for?
Robyan Malaca works for Department of the Navy.
What is Robyan Malaca's role at Department of the Navy?
Robyan Malaca is listed as Financial Management Analyst at Department of the Navy.
Where is Robyan Malaca based?
Robyan Malaca is based in Aiea, Hawaii, United States while working with Department of the Navy.
What companies has Robyan Malaca worked for?
Robyan Malaca has worked for Department Of The Navy, American Savings Bank, Bank Of America, Pacific Daily News, and Sports Media Relations.
How can I contact Robyan Malaca?
You can use AeroLeads to view verified contact signals for Robyan Malaca at Department of the Navy, including work email, phone, and LinkedIn data when available.
What schools did Robyan Malaca attend?
Robyan Malaca holds Bachelor’S Degree, Communication And Media Studies, 3.88/4.0 from University Of Hawaii At Manoa.
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