To provide administrative support services for the Airman and Family Readiness Center (A&FRC) services and activities, customer service, and with communication skills appropriate in a social service environment to maintain the Customer Resource Center located in the A&FRC. The primary emphasis of the position is to greet and assist both walk-in and telephone customers, assist customers with questions regarding general A&FRC programs and services, and referring customers to A&FRC counselors as appropriate. In addition, the Receptionist shall provide data entry support to A&FRC staff. The Receptionist must become familiar with all available services; and be able to provide Air Force and commercial social service program referral information to clients as applicable in a manner which in no way offends any member of the A&FRC clientele. They must recognize and acknowledge clientele with a cognizance of hierarchy and protocol with reference to military rank, civilian grades, and Wing and Tenant Unit organizations.

I took a career hiatus to care for an ill family member, allowing me to refocus on school where I recently completed my Bachelor's degree in Supply Chain, Transportation and Logistics Management. I maintained my link with the industry by completing a refresher course in the Basics of Distribution and Logistics offered by the Association for Supply Chain Management (ASCM) and working towards my Certification in Production and Inventory Management (CPIM) from the American Production and Inventory Control Society (APICS).

Monitored $850 million base warehouse stock fund accounting irregularities; inventory waste reduced 10% saving $95 thousand tax dollarsFluent in SAP Business objects derived Logistics Installations and Mission Support program for analysis and data driven decisionsControlled the procurement and flow of specialized materials utilizing specialized logistics software, reduced shipping cost of high value materials 10% Initiated procurement of specialized orders for aircraft modifications resulting in shipping cost reduction rate of 5% Initiated refund process for defective goods by completing product deficiency forms and interacting with warranty agentsSupervised & trained 22 personnel, customer support efficiency increased 10%; maintained 98% inventory accuracy rate with warehouse valued at $600+ millionAccounted for over $240 million worth of assets while supporting 28 aircraft and over 4,000 flying hoursDirected the put-away and pulling of 1500+ assets valued at $185+ million; upheld company headquarters 99% accuracy pull rate

Managed the Material Acquisition Support Section; advised Space, Cyber & Electronic Warfare Test Department on test equip procurement, detailed budget management & fiscal accountabilitySupply function provided oversight for key acquisitions & initiates/directs Indefinite Delivery Indefinite Quantity contract acquisitions totaling $18 millionCoordinates logistics support & researched procurement requirements for $3.5 billion branch electronic warfare assets across 5 Geologically Separated Units on 12 thousand square-mile rangeHandled 25% branch Government Purchase Card budget; oversaw 2 cardholders/$1.3 million in purchases--secured execution of 5 thousand Department of Defense testing hours Led 3 member billing audit; analyzed 1 thousand forms/cleared 30 banking errors--recovered $11 thousand for Department of Defense Developmental/Operational Test & Evaluation programsCo-led shipping ID guidance; streamlined delivery tracking log w/ packaging label data--cut customer wait time 50% Accelerated mission critical network hardware acquisition; delivered in less than 1 hour from approval--secured core requirement for $30 million Class A mishap Safety/Accident Investigation Board Piloted 425 Linear Tape File System acquisitions; delivering backup capabilities for 20 networks/$1.5 million operation--solidified branch data restoration plan/protecting Department of Defense testing range

Provides customer service, document control, mission support, materiel control, warehouse & receiving accountabilityPerforms due-in from mx (DIFM) and mission capable (MICAP) processes for Big Safari Inventory (BSI) program Managed DIFM; recycled 152 assets/ensured 4-day turn around--secured $10M in replacement costDonated 73 reusable cartons; enabled Logistics Readiness unit to ship/store 100 items--conserved $3K international freight fundsProcessed 3.2 thousand transactions; tracked 300 requisitions, 150 reports--supported 98.9% MICAP rate 930 high priority reportsExpedited shipment of 12 mission critical orders; coordinated with depot for 4-day arrival--boosted 6 aircraft Air Tasking Order availabilityGoverned $14.4 million contingency support kit; sported foreign headquarters $1.1 billion aircraft fleet—sustained 99% inventory fill rateRehabilitated training program; certified 6 personnel, 90 hours group study, 75 hours simulation training – boosted workplace proficiency 65%Handled 4 equipment accounts worth $9.2 million; 315 authorizations added, deleted 49 errors--renovated system mod upgradesProcessed 4.3K asset turn-ins; 1.2 thousand items overhauled on station--spared National headquarters $6.2M repair and transport costsAmended 27 shelf-life assets worth $15K; provided serviceability, accurate coding--time critical parts securedOverhauled mission support kits; shipped 65 unused items, $38K to depot stock, freed 25 square-foot storage areaDeployed 98 days in support of foreign mission support as lead supply tech; coordinated 886 maintenance requirementsControlled $2.7 million temp mission support kit for domestic field exercise; sustained 99% kit fill rate, 132 training flying hours

Manages $1.6 million accounting line for departments most diverse unit; governed 8 cardholders, 5 accounts totaling $385K; directed all unit purchases of mission essential equip itemsBalanced budget during gov't sequestration; vetted critical requirements w/ 24% less funding--zero impact to mission operationsBranch Central Government Travel Card (GTC) focal point; responsible for managing 240 accounts and identifying misuse/payment delinquenciesLed section initiative for new unit in/out-processing procedures; built tracking systems--reduced 25 man-hours per yearOrchestrated branch ancillary training database updates--ensured 240 member compliant with National Headquarters requirements Championed five Reports of Survey; identified 17 accountable items--recouped $140K in unit replacement costsProactively ID'd and fixed 25 unit post foreign travel GTC delinquencies--unit past dues under 1%, praised by headquarters leadershipSinglehandedly transformed unit Resource Advisor program—culminating in the selection as Employee of the 1st Quarter 2012

Supported 19 RC-135 aircraft and 13 ground mission equipment systems engaging in worldwide Intelligence Surveillance and Reconnaissance operations. Assist with oversight of largest satellite supply account in the 25 Air Force comprised of 2.1 thousand deliverable assets. Performed due-in from maintenance and mission capable processes for Big Safari Inventory for five areas of responsibility. Provided customer service, document control, mission support, material control, warehouse and receiving accountability.

Managing the daily document registers (D04), FIL Process, orders parts, reject process, reject management listing. Managed the Tracer Action Required (TAR) listing. Hands on experience with Special Requisitions Processing (SPR), Shipment Loss Analysis Listing (M-16), Daily Priority Monitor Listing (D-18), Daily Supply Surveillance Report (D20), Delinquent Outbound Shipment Listing (R-40), Document Control Listing (R-59), Record Reversal Process, and Out process customers.