OPERATIONS/PRODUCT MANAGEMENT• Masterminded and strategically implemented all aspects of an international product manufacturing and distribution system.• Applied recreational water sport industry trends enabling company to favorably compete in the marketplace; catapulted company from 0-100% growth.• Developed and implemented operations financial strategies; constructed annual budgets; maintained costs accountability for over $1.5 million annually; procured international vendors saving company $200,000 annually.• Optimized quality standards reducing manufacturing and labor costs; worked existing procurement and product sourcing policies leading to a progressive increase in profitability by 20%.• Developed accurate demand plans forming the basis for reliable financial forecasts and optimum inventory levels; established and consistently met cost objectives.• Built an excellent customer service support system aimed at exceeding clients’ needs through a combination of hiring support staff and utilizing both hands on and CRM customer service solutions.• Ensured on-time customer deliveries by working through a multi-functional international team collaboration.• Analyzed cause of identified problems and amplified use of metrics to reduce future problems. PERSONNEL/LEADERSHIP• Strengthened organization structure by developing highly competent and loyal warehouse and logistics work teams; demonstrated ability to influence and motivate others based on the principle of trust. Reduced employee turnover by 50%.• Provided consistent leadership fostering a culture of team collaboration dedicated to quality improvement. Incorporated staff product testing suggestions leading to a better product.• Consistently met company’s employee recruitment and training objectives maintaining optimum staffing to meet quarterly manufacturing level goals.

Primary account manager for GIS Planning, Inc., the world leader and inventor of web-based geographic information systems (GIS) which fosters enhanced economic development for over 200 clients, with annual revenue over 3.5 million dollars.• Managed an in-house development team of 12 and supervised project management team in the development of client economic development and demographic analysis websites; created job descriptions and assigned specific duties to team.• Established and implemented departmental policies, goals, objectives, and procedures by conferring with company partners, organization officials, and staff members. • Delegated client technical support issues to appropriate staff.• Directly negotiated renewal contracts with clients. • Responsible for in-depth monthly reporting on retention levels, analytics and client feedback.• Directed production, pricing, product sales. • Managed organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency. • Created and reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement; determined areas needing cost reduction and program improvement. • Developed and implemented product marketing strategies. • Determined staffing requirements; interviewed, hired and oversaw training of new personnel.