Robyn Caples Email & Phone Number

Columbus, Oh, Us

Responsible for managing the overall profitability and growth for the Workers’ Compensation line of business.

Managed a team of non-clinical professionals focused on early identification of high-risk claims and identification of alternative return-to-work opportunities. As part of the Absentia leadership team, responsible for talent management, performance improvement, client retention, and budget/forecasting.

Columbus, Ohio Area

Responsible for the development and execution of a comprehensive regulatory and legislative compliance program for the Workers’ Compensation Claims Department (5 affiliates, 22 adjusters, 21 states).

Columbus, Ohio Area

Managed a team of remote workers’ compensation adjusters. Conducted claim audits, authorized claim reserve changes, and approved settlements. Collaborated with District Sales Managers, Underwriters, and Risk Managers to promote profitable growth. As part of the claims leadership team, focused on program enhancements, associate development, and overall financial performance for workers' compensation.

Columbus, Ohio

Directed a multidisciplinary team consisting of leave administrators, occupational and non-occupational claim managers, case managers, and an on-site physical therapist. Oversight of numerous product implementation projects, talent acquisition, and development of long-term strategies to support University & Medical Center faculty and staff.

Columbus, Ohio

Supervised a team of claims managers. Collaborated with internal and external partners focusing on cost containment strategies related to return to work, remain at work services, vocational rehabilitation and settlements. Held the role of Hearing Officer for Classified Civil Service (CCS) disability separation matters. Attended workers’ compensation hearings before the Ohio Industrial Commission.

The Ohio State University

Focused on ensuring the best possible outcome for the University and Medical Center workers’ compensation claims. Attended hearings before the Ohio Industrial Commission and Unemployment Compensation Review Commission. Managed coordination of non-occupational and occupational claims to ensure appropriate application of benefits.

Investigated and triaged all workers' compensation claims for university and medical center faculty and staff. Reported all claims to the Third-Party Administrator and Managed Care Organization. Prepared hearing files for the Claims Manager.

B.A., Criminology

Activities and Societies: Block O

Paralegal Program

Cwcp, Certified Workers' Compensation Professional Credential