Robyn Classen Email & Phone Number

• Facilitated and planned the rollout and registration of Edward S Classen and Kaka.• Ensuring ESC & Kaka’s initial and ongoing compliance with the regulatory environment.• Operational development and strategic marketing management.• Management of human resources functions, and financial accounting, including Fee Management and Invoicing / Disbursements. Liaison with all related professional staff and service providers• Management of general office operations.• Business Development and Marketing functions, focusing on online marketing tools, such as management of the website, LinkedIn and Google and related corporate identity requirements. All year-end and related corporate functions and support for our chosen non-profit organizations, such as young adult soccer clubs and pro bono initiatives.

• Start Up and development of Revostik (Pty) Ltd. International online e-commerce store for removable wallpaper designs.• Initializing, developing and creating all wallpaper designs, sourcing material, website design and integration into the online and design markets.• Management of the production team, design team, and logistics team. High-level marketing and brand development in the online sphere.

• Development and implementation of high-level project management of full off-shoring of the Visas Department (SA/UK and Australian offices) to South Africa.• Development and execution of all related SOP’s for off-shoring from the UK and Australia to the SA office. Process development, analysis and management including and not limited to in-house system developments, policies and procedures and business analysis. International training through conferences, presentations and implementation of client retention management systems. Resource management including risk and contingency management.• Manage staff compliment of 21 Immigration Advisors and Caseworkers. Internationally based staff, 12 in South Africa, 6 in the United Kingdom and 3 in Australia with a responsibility to execute related up-skilling (legislative criteria), developed processes and policies, best business practices, multi-currency revenue streams, secondments, restructuring, HR requirements etc.• Management of sales against developed budget and deliverables. Increase sales in a volatile immigration market, with strategic analysis to manage the impact on revenue due to market-related instability of immigration law and policy. (UKBA and DIAC)• Mobilization of restructuring, off-shoring, policy changes, and SOP’s within tight deadlines, through planning, execution and reporting.• Strategic alignment and development with the Brand Department to monitor and manage the website with a focus on deliverables through SEO rankings, social media, and local and international media to generate overall brand awareness of 1st Contact (Visas).• Develop scope and deliverables for new business initiatives