Robyn Criswell Email & Phone Number

I am a resourceful Telecommunications Implementation and Support Engineer with expertise in Contact Center Operations, specializing in end-to-end implementations, advanced troubleshooting, strategic call routing, comprehensive SIP support, and meticulous system maintenance.  I provide innovative solutions and exceptional white-glove support for Voice, UC Services, and Cloud applications (such as VoIP, CCaaS, chat, email, voicemail). Able to support variety of customers in Cloud platforms and on-premise environments, ranging from BPO call centers, medical contact centers, education services and enterprise customers.  Utilizing my experiences to provide a unique perspective to deliver creative solutions in dynamic customer facing environments. I am an analytical thinker and creative problem-solver who thrives in fast-paced environments. I thoroughly enjoy the challenge of identifying and resolving ambiguous problems, using my expertise to quickly analyze and develop effective solutions.  Fast to learn new applications and products, and I am always looking for ways to branch out and be involved in new solutions and offerings.