K-12 school/alternative education with Youth in Custody. Required to keep highly confidential personal patient/student information. Co-teach with licensed teachers; substitute classes; work one on one with students; facilitate all required state testing for all students; participate in team meetings; and chart daily behavior & academic progress on Google Docs. 4 years at Edgemont Elementary: Worked one on one with the French dual immersion students in every grade, administered reading tests, and substituted French in classes.

Customer service follow up with subscriptions, delivery questions, and complaints for Wall Street Journal newspaper delivery (over the phone). Involved with hiring drivers, crew organization, and filled in for supervisor when needed.

1 year: Placed Word Perfect Education orders by phone, fax, and email. (In French when needed.) 2 years: As a Novell Certified Salesperson, I answered questions (over the phone) from resellers & customers about Novell products. Guided them on which products to purchase and how to order. Received extensive phone training and gained customer service experience. Trained & mentored new employees.

Placed hotel reservations for Holiday Inn customers worldwide. In French when needed. Extensive phone and customer service training.

Managed crew shifts; took orders; dealt with complaints; trained & mentored new employees; counted tills; ran hourly & daily sales reports; and managed daily income sheets. Worked directly with the store manager and franchise owner. Extensive crew, management, and customer service training.