Robyn Desautels Email and Phone Number

- Provide exceptional service to end users of clients Spark! programs- Primary contact for support requests via E-mail and Phone (ZenDesk)- One of two primary contacts for internal client support confluence pages maintenance- Maintain Service Level Agreements (SLA)/Service Level Obligations (SLO)- Manage escalations with appropriate internal and external teams in a timely manner- Report bugs and enhancements to appropriate teams for resolution (JIRA)- Subject Matter Expert for Microsoft and Adobe’s client program- As an Operational Lead, come up with daily queue management plans

Communications:o Creation, administration, training and management of project team’s SharePoint pageso Salesforce Administration of the Downstream Portal through OrchestraCMSo Communicate announcements, project updates, success stories and news to the extended team and project stakeholders and clientso Facilitate communications focus groups across Downstream to identify areas of improvement o Assist with updating the communications plano Assist with content creation for HCVC newslettersOrganizational Change Management:o Organize and facilitate training, focus groups, town halls, road shows, lunch and learns, etc.o Tracking and analysis of Stakeholder groups and their initiatives and engagementsOnboarding:o Facilitate the onboarding and new hire orientations for all new employees and consultants on the project o Liaise with the contract labor program office for rate/contract negotiationso Recommend areas for improvement to streamline the onboarding processo Creating new-hire packages based on role typeCommunity Investment:o As the Downstream Solutions Husky has Heart team representative, understand goals, plan, coordinate, and execute community investment/fundraising initiativeso Assist Husky users with donations through Benevity’s online giving toolProgram Support:o Support multiple work streams within an extensive, multi-million dollar cost saving project, with multiple demands and shifting prioritieso Primary point of contact for all project inquiries and requestso Engaging leadership and other teams for collaborationo SAP use for invoice tracking, LMS training tracking, and time administrationo Coordinate and conduct meetings to establish accountabilities and outcomeso Capture meeting minutes and managing an action logo Monthly program invoice reconciliation and processing of cheque requisitions, PO requests, and budgetingo Present quarterly safety meetings to the extended project teamo Coordinate international travel

• Develop and maintain HSE statistics and records• Ensure accuracy of reported numbers for month end reconciliations• Develop, and communicate HSE reports and provide data analysis and trending• Research industry HSE trends• Compose and distribute Monthly HSE Newsletters and Safety Alerts/Communications along with company and industry trends.• Developing questionnaires to aid in research• Assisting in compiling data reports and information for Business Development bids• Administering, maintaining, and continuous improvement development of Strike's online incident management and reporting system, iTrak• Providing training and assistance to employees on iTrak• Building HSE Forms for reporting in iTrak• Administration of Strike’s ComplyWorks account• Delivering onboarding and HSE Orientations to new employees• Provide training, guidance, and analysis on Strike's Safety Observation program• Various work with SharePoint • Planning and organizing safety meetings and events (booking venues, keynote speakers, catering, etc.)• Quality control of components for Strike's HSE Management System• Maintain and manage Strikes Training Management System, e-learning courses for all employees, including WHMIS, TDG, and Hazard Identification Assessment and Control (HIAC)• Administer other forms of employee training such as first aid, AED, Alcohol and Drug, SEFSAM, Alternate Testing Protocols, etc.• Analysis on post-incident Alcohol and Drug testing• Maintenance of employee HSEMS manuals, Safe Job Procedures, and Safe Work Manuals• Internal and External Customer Service

• Data collection and input for statistical analysis• Document review and formatting using Word• Occupational Health and Safety manual preparation and distribution• Inventory tracking• Assigned administrative duties• As assigned, support Occupational health safety and environment needs of four professionals

• As a team lead, provided redesign and out of the box thinking of the CFD Health, Safety, and Environment intranet webpage• Organized and coordinated photo shoot sessions for web images• Reorganized department electronic files • General Administrative duties specific to the HSE department• Created data trackers using Microsoft Office (Excel)• Collected, analyzed and presented HSE data• Supported data collection process for management system audit – Certificate of Recognition (COR)• Administrative support for team meetings – Alberta HSE Fire Department Committee • General office duties as assigned• As part of the team, contributed to the overall improvement of Safety Management Systems

• Supervised employees in day to day operations• Customer service and marketing of the Golf Canada brand• Troubleshooting equipment and systems to maintain customer satisfaction and business flow• Responsible for cash close out, lock down and securing facility at end of shift• Daily opening and start up duties• Managed all club member files in electronic and hard copy files• Tournament and event planning, set up, and take down• Food and Beverage service, housekeeping, minor maintenance