Robyn Docherty Email & Phone Number

Glasgow, Scotland, United Kingdom

Worked both part time initially and then full time in Starbucks and very quickly was promoted to supervisor as a result of my keen drive to provide the best customer experience, assist all workers and ensure the team delivered on everything required by management. This included following detailed processes in the assistance of the operation of the restaurant, including:- Staff Rota Scheduling- Order Processes- Training new members of staff- Employee productivity monitoring and improvement- Food Safety ProgrammesI also took an active involvement in the stores social media, being a champion for running active digital campaigns, including advertising of new products and promotions.

Glasgow, Scotland, United Kingdom

I have worked on a contract part time basis with FQM since leaving school in 2019 and before travelling.The roles and tasks I have gained significant knowledge and responsibility in include:- Office administration activities in general, including the use of all office 365 packages- Sales support in taking enquiries from telephone and email, plus using company CRM system- Liaising with other colleagues in sales, operations, finance and management- Handling customer support enquiries and delivering first line support or handling escalation- Data entry to company's various software products- Reporting progress on tasks within projectsI also got significant experience in being part of the team that developed and updated the company website. This gave me exposure to project management activities, roles and responsibility management, delivering tasks to targeted timelines and delivering a quality service.I have learned significant knowledge in this role that I believe will assist me in my future role, including:- Time keeping and time management- Microsoft Office 365 packages- Delivering to target- Customer support and relationship management- Working closely within a team, but also the ability to deliver on tasks without supervision

Glasgow, Scotland, United Kingdom

Working in a dynamic, fast paced environment. Dealing with a variety of different people and challenges. Gained a great global mindset and grew on many skills such as problem solving.

Paisley, Scotland, United Kingdom

Working front of house in an Italian restaurant, handling bookings through various means, table allocation, table service and liaising directly with kitchen staff.Great experience gained in working within a team, scheduling shifts of staff, scheduling customer bookings and liaising between front of house and kitchen staff.Handling financial transactions.

Glasgow, Scotland, United Kingdom

Administration and marketing tasks to support the company, which included:- Office 365 packages- Document drafting and formatting- Spreadsheet management- Updating company CRM - Company social media account supportWorking closely with all staff and managers, taking instruction to help clients achieve their end goal and assisting with all admin tasks.