I manage a team who through CRM, calls and Live chat researches and resolves complex issue for providers in a diverse cloud-based healthcare platform. We work directly with clients to resolve concerns directly impacting back-office work and patients, we do the work so providers can care for their patients. As a member of the leadership team I lead and assist with initiatives that drive our business to be best in class.In 2020 I moved into leadership from a team that managed in-depth projects for highly escalated clients. Worked to resolve large scale and cross functional, issues. I engaged to improve client A/R, while maintaining open lines and clear communication for our clients and client support teams. Skills:Leading teamsOrganization & Time managementData analysis & reportingEmpathyCommunication & coaching My main career goals are to love what I do and excell at it. Be a trusted resource and coach in any capacity.