Outline:Working within a larger project team to analyse data, trends and forecasts, create hypothesis and questions to understand where there may be room for improvement. Building documentation and training materials to upskill the teams impacted by change implemented. Identifying metrics that can be used to measure the effectiveness of business change pilots. Testing process changes to assess the impact vs effort for the wider business. Key responsibilities:• Requirement Analysis• Decision making on business solutions• Negotiating and influencing to challenge and drive the necessary changes• Using azure dev ops to create epics, features and stories for development teams

Outline:Working as part of a fast-paced development team testing MVC web apps, WPF desktop applications, and services using SQL Server, on-prem and in Azure. Communicating with the business analysts and key stakeholders to gather and evaluate requirements. Writing & executing test cases, logging defects & producing test reports. Working with wider development team to track progress of backlog items. Testing multiple versions of company software taking into consideration location and browser platforms to ensure all products work as designed. Collaborating and working with colleagues from different departments and third-party partners to ensure features are developed to expectations. Key responsibilities:• Requirement Analysis• Writing & executing test cases• Recreating defects and reporting findings.• Help troubleshoot errors• Preparing test reports• Test integrations with internal/external applications• Third line support• Triaging customer bugs/issue raised• Providing support & documentation to the development team, support team and end users

Working within the support team to resolve all second and third line support, utilising communication skills with a customer centric focus. Dealing with difficult and stressful situations with a calm disposition. Gathering information to investigate via phone or remote access, debug, replicate, test, document results, writing and changing documentation when required. Ensuring that all issues are fully managed, including regular customer updates. Key responsibilities:• Incident management (receipt, diagnosis and subsequent fixing of faults).• Problem management (providing workarounds for users and undertaking root cause analysis).• Contributing to the provision of service management (reporting requirements, new account set up, password resets).• Database manipulation (includes updates, inserts, queries and scripting).• Analysing complex incidents that are raised and liaising with technical teams around issue resolution.• Recreating issues in non-production environments.• Executing data fixes or configuration changes.• Sharing knowledge with support teams to improve first line resolution.• Writing Support documentation.

Outline:Responsible for effectively handling all inbound customer calls, using system knowledge and capability to take ownership of resolutions. Using Interpersonal & communication skills to provide reception service to customers, clients and employees.