Two-time recipient of Canadian Corporate Citizen of the Year by the Canadian Health Informatics Association, TECTONIC is a healthcare transformation and innovation company. Our focus is working with and for clients in the healthcare industry.We are passionate about shifting the healthcare landscape forward and bridging the gap between the private and public sectors.At Tectonic, our leaders & advisors combine a deep, core knowledge of healthcare systems management and planning, change management, information management and technology with the disciplines of systems engineering, law, business, operations management and several areas of clinical practice.The Tectonic team is diverse, made up of leaders operating from across Canada, the United States and the United Kingdom, united by a common mission and singular, unwavering focus on delivering practical, concrete results for our clients and create industry shifts that are Tectonic in scale.For more about Tectonic, visit www.tectoniconline.com

Business Development Strategy & Execution: outsourced consumer solutions, mobile health, strategic client engagements• Developed market strategy, specifically consumer platforms and associated research, marketing, delivery channels and sales tactics for healthcare and automotive sectors by leveraging the Sykes Service Delivery Model.• Developed private-label outsourced consumer engagement and loyalty programs and quality driven healthcare solutions for governments and Fortune 500 companies. Responsible for market development, marketing, proposals, presentations, client consultations, and implementation across complex projects. Developed large clients via RFP, and P & L management.• Recognized as an expert in the consumer solution marketplace with respect to product and solution development, service delivery, mobile health, patient-consumer solutions and associated support models.

Business Development & Category Management: Behavioural Health• Managed and grew relationships with ministries of health, health authorities, and key stakeholders for outsourced health coaching and health promotion programs. Facilitated strategic planning, business reviews, evaluations, contract negotiations. Recognized by clients as a leader in the field.• Re-designed and deployed behavioural coaching programs to improve participation, engagement, and behaviour change performance by over 30%.• Managed operations of 24/7 outsourced contact centres with over 100 staff. Established six-sigma and lean methodologies to reduce wait times, improve first contact resolution, optimize resourcing.

Market Development & New Product Innovation: m-Health, telehealth & international outsourcing strategyIn this role, I delivered award-winning metabolic syndrome/ early diabetes m-health project, provincial telehealth & resource matching program architect, global outsourcing strategy & China entry strategy.

P&L Management & Consultative Client Management: Outsourced Customer & Operational Support Programs - automotive, insurance, not-for-profitIn this role, I managed senior relationships with B2B clients, including contract negotiation, pricing, and program architecture and, I managed a team of account managers to support daily client management activities for outsourced customer & operational support programs.