Robyn Harper Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

New York, New York

Greater New York City Area

•Liaison between patients, Medical Director and Associate Medical Director•Triage urgent patient issues so they can be addressed by physician and care team ensuring patient needs can be met quickly and effectively •Verify benefits, obtain required authorization, facilitate resolution of billing issues ,provide appropriate referrals and payment options to patients needing financial assistance •Provide additional office support including telephones, scheduling, typing, filing, scanning, etc.•Collaborate with Physicians and Care team on knowledge in clinical and non-clinical affairs to ensure patient’s needs are met

Greater New York City Area

•Participate in monthly Ambulatory Care Network (ACN) Committee meetings discussing initiatives within the organization and in the WCIMA practice, review Press Ganey scores, and develop action plans to improve scores•Created phone script for staff to improve patient experience and provided consistency of verbiage in communication and messaging when accessing WCIMA practice•Created new patient packets for all new patients to the practice that provide practical information about the practice and to improve patient’s ability to access services•Making It Better Plan (MIB) WCIMA – assisted in development of practice MIB, spearheading efforts to address “sensitivity to patient needs” indicator by developing a series of in-services and a half-day workshop providing education to staff on teamwork, hospitality, and customer service with the goal of facilitating effective culture change within the practice. •Spearheaded work culture initiative “Crusade to Togetherness” designed to create a cohesive culture within the practice of Internal Medicine in efforts to create a better employee and patient experience.

Greater New York City Area

•Gathered and entered patient demographic information into the hospital information system• Verified benefits, obtained required authorization•Performed accurate and thorough registrations ensuring the compliance with regulatory guidelines•Acted as first contact representative of WCIMA by providing excellent customer service•Obtained copies of patient insurance cards and identification and entered demographic, financial, insurance and clinical information into computer system; verified completeness and accuracy of all data•Obtained signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation and process all necessary paperwork•Correctly identified, processed co-pays, deductibles, co-insurance and deposits from patients and facilitated resolution of billing issues by liaising with patient accounting, patient, and insurance representative•Identified and provided appropriate referrals and payment options to patients needing financial assistance.•Provided additional office support including telephones, scheduling, typing, filing, etc.

Greater Nashville Area, Tn

•Proficiently operated in the positions of both night auditor and front desk agent• Experience in auditing, balancing, posting, and reporting on the different outlets within the hotel and the use of Microsoft Excel to prepare and input statistics and income journal sheets for daily reports in the role as Night Auditor•Served as Front Desk Agent acting as the liaison between the hotel and the city of Nashville for guests•Performed check- in and check- out, serving the guests in a friendly, courteous, and expeditious manner, accurately completing transactions involving cash, checks, credit, etc., and providing efficient service while creating memorable experiences for guests

Greater Nashville Area, Tn

•Garnered experience in the coordination of complex, multi-disciplinary patient care •Gained knowledge in skull base surgeries and care in the disciplines of Neurotology, Neurosurgery, Otolaryngology, Medical Oncology, Radiation Oncology, and Deep Brain Stimulation•Gained experience in patient teachings and consultations, website development and content management•Independently created itineraries and new patient packets• Assisted in the planning and preparation of the on boarding handbook for the Coordinator, Patient Care Programs•Utilized skills in the facilitation of workshop planning to independently create activities and prepare over 500 mailings through the use of mail merge for the Acoustic Neuroma Association quarterly support group meeting for the month of November•Acquired experience working with Deep Brain Stimulation (DBS) patient care coordinator by helping to organize patient appointments and assisting in the planning for the monthly DBS conference for patients to become candidates for surgery•Observed a Skull Base Acoustic Neuroma surgery in the Operating Room •Provided administrative assistance to the Skull Base coordinator and DBS coordinator

Public Health/ Business Administration (Mph/Mba)

Bachelor Of Applied Science (B.A.Sc.), Public Health Education And Promotion

Pre-Medicine/Pre-Medical Studies