Robyn Helland Email & Phone Number

United States

Compassionate leader utilizing improvement mindset and a bias for action to advance Behavioral Health case management operations.

Lead engagement operations for children and adults with special & complex health care needs.

Minneapolis, Minnesota

Minnesota

Minnetonka, Minnesota

Leading the National Operations Center which is responsible for monitoring the health of 35 call centers world-wide, coordinating the client on-boarding processes for customer care, and managing the administration of the workforce management software.

Monitored the effectiveness of 30 call center locations world-wide. Facilitated solutions for simple to complex issues dealing with the performance of the call center locations.

Led the call center training team, scheduling and forecasting activities, business analysts, quality assurance team, and business support functions to implement process improvements, integrate new business practices, and manage multiple projects.

Managed call center scheduling and forecasting activities, business analysts, quality assurance team, and business support functions to implement process improvements, integrate new business practices, and complete multiple projects.

Managed process improvement engineers, quality engineers, and maintenance personnel to achieve company goals.

Supervised and trained the customer service representatives.

Led 22 production employees through a major change in the production process.

Achieved ISO 9001:1994 certification by developing a quality system for the organization, assisted in the consolidation of two facilities, introduced kanban and flow manufacturing concepts through the implementation of a new product assembly line.

Masters, Business Administration

Mba, Business

Bs, Industrial Engineering