Robyn Hoffelder Email & Phone Number

Marketing Specialist

Providing administrative support to Customer Technical Support team involving outbound calls to current customers and maintenance of a customer support follow up database.• Gathers, assembles, and analyzes information from a variety of sources and preparing reports, manuals, agendas, correspondence and memoranda using appropriate software.• Performs RMA follow up calls and other follow up calls as needed in addition to tracking and maintaining database of RMA statuses to ensure efficient RMA handling. Communicates and solves escalated back end RMA issues with management and other departments as necessary. • Ensures department work is performed in compliance with company policies, including Privacy/HIPAA, and other safety, regulatory, and legal requirements per the FDA.

-Supporting C Level Executives with screening calls, meeting planning, expense reports and transportation (hotels, flights, ground transport)-Creating Badges for new employees, linking to company Intranet as well as name placards for new hire desks-Reception duties (phone answering, lunch ordering + meeting setup, welcoming guests, general security, organizing and delivering mail to employees as well as sending mail + packages)-Breakroom stocking and ordering, supply room stocking and ordering-Organizing weekly happy hour gathering by coordinating delivery of keg, and assortment of beverages -Filing records for several departments, both digital and physical records

San Diego, California

Customer Service Representative/ReceptionistResponsible for being the sole face of the world headquarters for DYE Precision, Inc as the receptionist and many other responsibilities.• Responsible for screening calls for 50+ employees• Conducting data entry for all retail customers in the North America region• Assisting to accounts receivable by generating invoices, charging credits, and investigating missing credits in MAS.• Overseeing shipments and providing details for inquiries.• Assisting customers with all customer service needs.

Greater San Diego Area

Guest Services RepresentativeResponsible for welcoming guests to venue, setting guests up for registration and providing information for guests including several high flow conferences.• Strong customer/guest services skills.• Strong interpersonal skills with ability to tactfully resolve sensitive situations.• Ability to work independently and as a team.Conventions Worked;• Comic Con 2010, 2011, 2012• American Speech-Language-Hearing Association 2011• American Diabetes Association Convention, 2011• American College of Physicians Conventions, 2011• American Psychological Association Convention, 2010• CTIA Wireless Association 2012• American Academy of Dermatology 2012• American Physical Therapy Association 2013 • American Urological Association, 2013

San Diego State University

Front Office AssistantResponsible for general clerical support of company, greeting customers, and front office duties as well as production associate duties and assistant to the publisher.• Conduct data entry of order requisitions; verifying and following up orders.• Supplying and producing price quotes on orders as needed.• Produces in-house copy orders.• Prepares invoices and shipments to outside orders.• Assists other departments as needed and complete special projects.

Project Management

Ba, Psychology