Robyn Hurst Email & Phone Number

Round Rock, Texas, United States

• Directs and coordinates clinical departments; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and Federal regulations. • Directs and coordinates intake department; assumes responsibility for continuity, quality, and safety of services in compliance with State and Federal regulations.• Participates in activities relevant to professional services including development of qualifications and assignment of agency personnel. • Supervises and provides direction to subordinates, in an effort to ensure quality, compliance with Plan of Care and assessment and reassessment of patient’s needs and continuity of services by appropriate health care personnel. • Monitors QAPI Program and assures appropriate corrective measures are performed. • Monitors systems and identifies problem areas to President of Clinical Operations both verbally and through written reports. • Promotes compliance with all fiscal intermediary and/or other third party payors, through education, coaching, and other assistance as necessary. • Improved outstanding orders from over 900 documents to 120 documents.• Improved RAP billing from greater than 14 days to 4 days. • Implemented and streamlined numerous processes including transcription of OASIS, order tracking, development of disease care paths.

Waco, Texas, United States

• Directs and coordinates clinical departments; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and Federal regulations. • Participates in activities relevant to professional services including development of qualifications and assignment of agency personnel. • Supervises and provides direction to subordinates, in an effort to ensure quality, compliance with Plan of Care and assessment and reassessment of patient’s needs and continuity of services by appropriate health care personnel. • Monitors QAPI Program and assures appropriate corrective measures are performed. • Monitors systems and identifies problem areas to Administrator both verbally and through written reports. • Promotes compliance with all fiscal intermediary and/or other third party payors, through education, coaching, and other assistance as necessary.

Austin, Texas, United States

• Direct staff for the provision of quality care to patients including:o Hiring the appropriate staffo Training staff as needed• Liaison with staff, physicians, patients, and families• Provide leadership in promoting and maintaining standards for giving high quality care• Supervise coordination and timely submission of the OASIS• Oversee coordination of care by all disciplines in order to most effectively help the patient• Assist in developing referral sources• Provide direct patient care• When Administrator is unavailable the Alternate completes the duties of Administrator including:o Oversee the fiscal operations o Provide direction for the overall growth and development of the agencyo Provide agency personnel with regulatory updates to ensure the agency follows state and federal guidelines

Temple, Texas, United States

• Organizes and directs the Agency's day-to-day functions.• Oversees team of managers responsible for releasing final claims and RAPs. • Ensure that documentation of services provided is accurate and timely.• Implement an effective budgeting/accounting system. • Operational: Reduced outstanding 500k in final claims to $1500 in 12 months. Reduced outstanding initial RAPs from 212 unbilled RAPs to a monthly clean close within 12 months.• 2015 staff engagement results of 4.16 exceeded Kindred’s national average of 4.12.• Grew census from 250 pts to 300+ in 6 months resulting in $125k increased revenue.• Conducts business according to the highest ethical standards and in compliance with federal and state laws and regulations.• Complies and promotes Agency Compliance Program including the “Standards of Conduct”.• Ensures branch operations are within budget guidelines and minimizes operational expenses to below budget. • Promotes positive community public relations.

Temple, Texas, United States

Served as regional Clinical Program Manager at hospital-based home health / hospice agency with four branches and one main office serving 850+ patients. Duties included system administrator for software program and over sight of reporting for regional home care agency with five locations. Instrumental in implementation and support of two software programs. Ensuring compliance and keeping abreast of regulatory changes. Represents agency during survey process, both Joint Commission and State. Integrates research findings and current literature into educational activities and clinical practice. Prepares end of fiscal year cost reports.

Held Nurse Manager position from April 2007 to Jan 2012, at which time I promoted into the Clinical Program Manager position. Duties involved managing 200+ patients and 50 employees and ensuring smooth operation of home health agency.

Temple, Tx

Title changed to Nurse Manager upon arrival of new director.

Temple, Tx

Promoted to Pt Care Manager

Temple, Tx

Prior to working for Scott & White, I've worked for Girling Healthcare as an RN from 2000 to 2003, Lee Health Care from 1994 to 1999 as LVN to RN, and Stephens Home Health from 1992 to 1994 as an LVN.

Bachelor'S Degree, Nursing

Associates Degree, Nursing