Robyn Izzo

Robyn Izzo Email and Phone Number

Manager, End User Experience @ The Hartford
hartford, connecticut, united states
Robyn Izzo's Location
Southington, Connecticut, United States, United States
Robyn Izzo's Contact Details

Robyn Izzo personal email

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About Robyn Izzo

Multi-talented, results oriented leader that leads several high-performing strategic company-wide initiatives at financial institutions impacting all employees and vendor partners. Handling marketing, communications and training to foster successful adoption and mitigate risk. Highly effective at building relationships with Business and outside vendors to coordinate development efforts and deliver high quality results. Consistently sought out for highly visible initiatives and project execution expertise; outstanding record of achievement in process improvement, expense savings opportunities, tangible results and sustainable solutions. Experience working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail orientated, resourceful individual with more than 19 years experience in technology solutions development. Capabilities Include: Large project experience Business Transformation Contact Center background – Verint Voice and Screen Recording, Speech Analytics, and Telephony Communication. Process Improvement Initiatives Excellent networking skills – able to utilize resources to solve problems as they arise. Root Cause Analysis PCI Compliance and regulatory background  Communication/Presentation Skills Mentoring and Coaching  Collaborative Solutions Excellent customer service and interpersonal skills Strategic Planning and Development Group Facilitation Manage and contribute to projects from Initiation phase through Post Implementation phase Change Management Vendor Management IT Governance Financial, Reporting and Metrics Stakeholder Relationships Procurement Contract negotiations, Vendor RFPs

Robyn Izzo's Current Company Details
The Hartford

The Hartford

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Manager, End User Experience
hartford, connecticut, united states
Website:
thehartford.com
Employees:
17473
Robyn Izzo Work Experience Details
  • The Hartford
    Manager, End User Experience
    The Hartford Feb 2016 - Present
    Hartford, Connecticut Area
    I have the pleasure of educating employees and driving adoption of the collaborative tools deployed at The Hartford. I am responsible for the development and delivery of training materials that will drive user adoption, identify process improvements and best practices of such tools.
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  • The Hartford
    Sr Anlst It Business Analysis [ Business Lead / Change Management Lead]
    The Hartford Nov 2013 - Feb 2016
    The Hartford Insurance, Enterprise Solutions Technology Ct
     Service Management “Service Now” Change Lead managed a team of 400+ Change agents comprising of IT, business, vendor partners on and off shore.  Handling project communications, training and working with corporate communications, digital learning department, marketing and corporate branding. Facilitated development reviews, call in clinics and coffee chats. Hosted roadshows, brown bag lunch sessions to create awareness and understanding Managed service delivery team’s financial business portfolio; budgeting, forecasting, handling software and services contracts, purchase orders and renewals. Procurement liaison for vendor service contracting and ongoing relationship management throughout the project life cycles.  Managing the demand, establishing level of prioritization and making process improvements. Responsible for service delivery management business planning and service recovery plans. Change Lead for Manage File Transfer transformation project (legacy to private cloud). Handled all the project communications to ensure our materials were approved by legal for both internal and external customers. Facilitated migration planning meetings with leader’s company-wide. Managed a team of 200+ Change Agents and job owners.
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  • The Hartford
    Sr Anlst It Ops Infrastructure [Business Process Analyst]
    The Hartford Apr 2011 - Nov 2013
    The Hartford Insurance, Enterprise Solution Technology
     Conduct analysis to produce and manage business requirement documents for Invest or Enhancement projects Manage changes to requirements by assessing the impact to business case/scope/project plan.  Liaison between the business partner and IT to understand the business problem, facilitate the exploration of alternatives, and develop process and business systems improvements.  Access and communicate technical implications to the business customer for their understanding.  Proactively engage project team and the business on any possible conflicts in requirements, approach, internal/external dependencies, scheduling, etc. and providing options (that balances scope/time/deliverables) for resolving those conflicts.
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  • The Hartford
    Information Technology Team Leader / It Management
    The Hartford Jun 2007 - Apr 2011
    Hartford, Connecticut Area
     Managed Customer experience management system for the Telephony Architecture Replacement (TAR).  Managed a high visibility application development team responsible for business critical applications supporting thousands of end users.  Led vendor engagement sessions, project accountability and budget planning. Managed “AIM” Agent Score application development, consolidation and expansion efforts. Eliminated complexity, consolidated infrastructure and reduced expense. While still providing capacity towards futures expansion initiatives and data retention.  Strong leadership, technical skills and vendor management to stabilize recording platform while maintaining internal SLA’s through development of best practices, troubleshooting and repairs. Op Planning, Work-in-take process owner, incident management and internal audits. Managed PCI segmentation regulatory compliance and security audits.
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  • The Hartford
    Contact Center Technology Solutions [Engineer / Developer / Consultant]
    The Hartford Jan 2003 - Oct 2007
    Hartford, Connecticut Area
     Optimize IT assets, modernize technology portfolio (reduce legacy systems and applications) Vendor management stabilizing Verint recording platforms while maintaining internal SLA’s through development of troubleshooting best practices. Holding vendors accountable for contract SLA’s.  Support Production Stabilization, Data Center consolidation and Disaster Recovery initiatives.  Accountable for the Successful Implementation and upgrade of Customer Experience Management System “CEMS” Voice and Screen Monitoring. Site Strategy Initiative including office relocations, expansions and site consolidation - CEMS Architectural road-map for platforms and services related to CEMS
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  • The Hartford
    Telecommunications Engineer
    The Hartford May 1999 - Jan 2003
    Hartford, Connecticut Area
     Support applications and configurations of the Davox Unison Outbound Dialer System for the Personal Lines Insurance Center. Liaison between business customer and the vendor in support of the Dialer System. Managed specification development, project plan and timelines, test plans, detailed test conditions, test execution, implementation, and vendor interaction of dialer enhancements and system installations. Research and identified strategies for increasing customer area usage of Outbound Dialer System. Coordinated development effort to build an internal dialer solution; which resulted in the decommissioning of the vendor supported dialer to reduce expenses.
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  • The Hartford
    Senior Sales Consultant
    The Hartford Sep 1996 - May 1999
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Robyn Izzo Skills

Business Analysis Vendor Management Sdlc Requirements Gathering Project Portfolio Management Business Requirements Visio Requirements Analysis Systems Analysis Disaster Recovery Sharepoint Call Center

Frequently Asked Questions about Robyn Izzo

What company does Robyn Izzo work for?

Robyn Izzo works for The Hartford

What is Robyn Izzo's role at the current company?

Robyn Izzo's current role is Manager, End User Experience.

What is Robyn Izzo's email address?

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What is Robyn Izzo's direct phone number?

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Robyn Izzo has interest in Watching Sports, Cooking, Exercise, Investing, Traveling, Outdoors, Electronics, Home Improvement, International Traavel, Auto Racing.

What skills is Robyn Izzo known for?

Robyn Izzo has skills like Business Analysis, Vendor Management, Sdlc, Requirements Gathering, Project Portfolio Management, Business Requirements, Visio, Requirements Analysis, Systems Analysis, Disaster Recovery, Sharepoint, Call Center.

Who are Robyn Izzo's colleagues?

Robyn Izzo's colleagues are Kyle Poffenroth, Jim Rey, Jinseong Hong, Chris P., Jennifer Petty, Tj Greene, Dana B..

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