As the Director of Client Success, I oversee the full client journey, ensuring seamless onboarding, continuous engagement, and sustained growth through our marketing and consulting services. I work closely with clients across the tech, SaaS, and digital marketing sectors, helping them unlock the full potential of HubSpot and other integrated platforms to drive measurable business results.In my role, I focus on:Client Strategy & Consultation: Developing tailored marketing and growth strategies aligned with each client’s unique goals, ensuring a strong return on investment.Onboarding & Implementation: Overseeing the onboarding process to ensure smooth integration of our solutions, from HubSpot optimization to full marketing execution.Relationship Building & Retention: Building long-term relationships with clients by ensuring they see ongoing success and continued value from our services.Team Leadership: Leading a cross-functional team of account managers and strategists to deliver exceptional service, identify opportunities for growth, and implement data-driven solutions.Performance Metrics & Reporting: Monitoring client performance, delivering insights, and adjusting strategies to exceed key performance indicators (KPIs).

We generate revenue growth for businesses through analytical-driven and strategy-minded goal-oriented marketing. Our affordable hourly model ensures you only pay for what you need while still generating returns. Our goal is to pay for ourselves!

Inspired a team of 75+ employees with 7 direct reports and managed the success of multiple service lines including Digital Paid Advertisements, Web Development, Social Media, Search Engine Optimization, Content & Email Marketing and Graphic DesignDrove and implemented innovative technologies that accelerated profitability by 30% YoY Instituted and kept teams accountable to quarterly goals that raised client retention by 12% Developed a company-wide cultural identity which included new interview best practices, and tiered growth plans for continued education-based compensation that translated to lowering staff turnover by 18% Successfully established and launched two new service lines from inception to profitability in a 6 month period

Content creation for digital outputs either design using the Adobe Creative Suite or the Microsoft Office Suite for written contributionsDesigning and maintaining website using Wordpress or HTML while keeping branding standards Diligently updating social media along with a weekly evaluation of social media analytics for best engagement and SEO practices Keep top-level marketing communications Branding design needsEvent PlanningPlan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaignsDesign, build and maintain social media presenceMeasure and report performance of all digital marketing campaigns, and assess goals (ROI and KPIs)Identify trends and insights, and optimize spend and performance based on the insightsBrainstorm new and creative growth strategiesPlan, execute, and measure experiments and conversion testsCollaborate with internal teams to create landing pages and optimize user experienceUtilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointsInstrument conversion points and optimize user funnelsCollaborate with agencies and other vendor partnersEvaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Develop the document management plan and update it, as neededManage organizational documentation through the document life cycleMaintain organizational documents and the document management systemIdentify and investigate the need for documents of various typesEnsure that organizational documents go through a documented and approved review-and-approval process before being storedEnsure that internal controls are in place and are functionalEnsure the security, accessibility, and proper distribution of organizational documentsHelp develop and enforce documentation design, review, and storage guidelinesWith the IT security manager, assign/approve user privileges.Plan and conduct meetings and presentations related to document managementPioneered a documentation system to increase productivity, maintain branding standards of output materials, which in turn produced documents ahead of fast-paced deadlinesSpearheaded output collaborative efforts for Telstra and InvisNet while ensuring internal communications on projects remained intact using SCRUM across global channels Strengthened communications between software developers, management, marketing and other departments by managing software release schedules and preparing multi-audience documentation to ensure across the board delivery goals were met