Robyn Lanphier Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Project managing a review to strengthen the approach to monitoring and managing psychosocial risk.Key achievements• Researched latest wellbeing trends, opportunities and amendments to WHS regulations on how organisations manage psychosocial risk.• Developed a strategic wellbeing framework focusing on three pillars of support, prevention and thriving.• Designed a three-year roadmap of initiatives to monitor and manage psychosocial risk and support employee mental wellbeing. • Project managed a range of initiatives for teams identified as a higher risk to psychological harm, including development of a self-assessment tool and process applying a work design framework.• Researched and implemented digital wellbeing tools and self-serve mental health resources to support leaders and colleagues to thrive• Designed and continuously improve the mental health support model.• Strong use of data to provide reporting and insights to support senior leaders to understand and manage this risk.

Melbourne, Victoria, Australia

Lead the design and implementation of the health component of the COVID-19 response, including COVID Safe protocols, COVID case management, mental wellbeing approach and Return to Office planning.Key achievements• Developed processes to manage workplace COVID cases, including contract tracing, cleaning and communication protocols and support processes.• Managed a team of case managers including providing coaching and advice on processes and case management approach.• Liaised with medical advisors, researched Government requirements and provided SME health advice to develop COVID Safe practices in all areas of the business and to drive strategic decision making.• Developed a mental health plan to support colleagues manage the mental health impacts of COVID and full time working from home.• Designed and implemented the workplace COVID vaccine policy and process in line with Government requirements.• Designed and implemented a COVID vaccine pilot program for higher risk colleagues and family members.

Melbourne, Victoria, Australia

Managed a team of health and safety professionals to identify and manage people risks. Key achievements• Lead and coached the team to develop and grow technical and soft skills.• Communicated and influenced decisions that impact on employee safety and wellbeing. • Developed and managed the pandemic plan including training, stakeholder management, communication planning and monitoring.• Managed health & wellbeing contracts and vendor relationships, including tender processes.• Project managed the design and implementation of a Health & Safety, Injury Management and Workers Compensation technology solution to deliver efficiency and innovation in workflow management and processing.• Managed the people impact response to the 2019/2020 Australian bushfires along with providing health advice and recommendations for numerous other natural disasters.• Researched and supported the development of training to uplift the capability of frontline teams to deescalate inappropriate customer behaviour and understand customer vulnerabilities. • Provided SME advice to working groups including the Accessibility Action Plan and Domestic Family Violence working groups.• Implemented a wellness space in three new commercial office buildings including design of the area, assessment of equipment and furniture, and research of the process to manage the space and onsite programs.• Researched and led the development and rollout of a mental health training program.

Melbourne, Australia

• Communicate and influence decisions that impact on employee safety and wellbeing • Develop and implement wellbeing strategies and programsKey achievements• Project managed the design and implementation of a Health & Safety and Workers Compensation technology solution to deliver efficiency and innovation in workflow management and processing• Implemented a wellness space in three new commercial office buildings including design of the area, assessment of equipment and furniture, and development of the process to manage the space and onsite programs.• Researched and led the development and rollout of a mental health training program• Provided SME advice to working groups including the Accessibility Action Plan and Domestic Family Violence working groups.

Melbourne, Australia

Involvement in various roles within financial services technology projects. My key focus areas included managing a project office to support software implementation as well as project managing development requirements and regular upgrades of financial planning software, XPLAN. This included:• Managing scope and planning of releases• Managing development and test process• Stakeholder engagement• Change management, including training needs analysis and development; and communications• Providing subject matter expertise Key achievements• Assisted financial advisers to transition to a fee for service model by re-defining the client review process and developed tools to assist the advisers in this process• Lead the business requirements to develop a new Insurance tool • Gathered requirements and implemented a new, more streamlined software deployment process• Defined and implemented a lifestyle financial planning process and supporting tools to advisers• Implemented a new facilitated web-based training program on system ‘hot spots’ • Designed and implemented a new support model • Implemented an internal training program to further skill-up adviser facing teams

Sydney, New South Wales, Australia

Managed the project control team to develop project governance and reporting capability, including people manager responsibilities for three team members.Key achievements• Designed and implemented a reporting framework and process• Identified project hotspots and implemented training support solutions• Provided mentoring support to team member

London, United Kingdom

Responsible for managing two central databases and associated interfaces which stored non-confidential employee data and the IT asset register.

Durban Area, South Africa

Project coordinator for a SAP implementation project across the organisation.

London, United Kingdom

Certificate, Managing Psychosocial Risks At Work

Certificate, Undergraduate Certificate In Mental Health

Measurement Evaluation & Learning (Mel)

Master Of Public Health (Mph) - Including Masters Research Project

Completed a Masters thesis research project to understand the impact that a local Indigenous Gathering Place has on the health.

Social Return On Investment Program Evaluation

Kaizen Fundamentals Training

Continuous improvement methodology

Six Sigma Process Improvement (Green Belt)

Diploma Financial Services

Graduate Certificate In Sports Nutrition

Bachelor Of Applied Science (B.A.Sc.), Food & Nutrition