Robyn Mack Email & Phone Number

Kennebunk, Me, Us

Kennebunk, Maine, Us

Director of Food & Beverage operations for three unique hotels within the collection | Earth @ Hidden Pond, Tides Beach Club Restaurant and Ocean Restaurant at Cape Arundel Inn. - Following and managing budgets for the operation of the properties success, including inventories, vendor costs, labor standards and controls. - Responsible for menu planning and collaborating with culinary and beverage teams to create menus that appeal to customers and meet the business's financial needs.- Leading and guiding restaurant management teams to hire, train, schedule, and motivate staff, including, front and back of house.- Ensuring food and beverage quality control is prepared, presented, and served to the highest standards, and that health and safety regulations are followed.- Monitor vendor management and supplier performance, negotiate contracts, and resolve disputes should any arise.- Follow up on guest feedback and implement strategies to improve relationships with guests and teams.ServSafe Food Protection Manager Certification, 2020Aireus | Stay 'n Touch | OpenTableMicrosoft Office: Outlook/Excel/Powerpoint/Word/Lens/TeamsHotel Effectiveness | UKG ProSingle Platform | Whistle Technology

Kennebunk, Maine, Us

ServSafe Food Protection Manager Certification, 2020. Opera/Stay’nTouch/Microsoft

- Restaurant Manager for Fine Dining, AAA Five Diamond, Forbes Five Star Restaurant. - Manage and support the casual al la carte restaurant, The White Barn Bistro.- Hold a balance between effective business management, guest satisfaction and guest service whilst the team works effectively together.- Manage the reservations through OpenTable and create daily floor plans for dinner and holiday event services. - Conduct daily pre-shift meeting for dinner service, reviewing highlights for the evening, menu changes or additions to culinary dishes, guest reservation requests, and dietary requirements. - Expedite and quality check guest dishes.- Prepare weekly staff schedule, maintain adherence to wage control and perform payroll duties for restaurant team members through ADP. - Ensure all of the food and beverage equipment is well kept and clean whilst following the guide of the ServSafe Food Protection.submit Daily beverage orders, bi-weekly beverage inventories and manage monthly beverage controls and budgets.- Coordinate with our off site sales and marketing manager on all events: including site tours, weddings, and corporate business functions. - Create itineraries, host, and execute events. - Manage all pharmaceutical dinner and private dining events. Ensuring contracts are signed and deposits are taken. - Manage the reservations and services of Doanes Wharf Marina for seasonal boat users.This includes: arrival and departure events, Payment control, contracts and insurance of boat owners.ServSafe Food Protection Manager Certification, 2020.Microsoft Office: Word/Excel/PowerPointGoogle Platforms: Drive/Doc/Slide/Sheets/SitesMicros 3700 & Micros SimphonyOpenTable

- 5 Star, 5 Diamond Restaurant (H1B visa)- Task Force, Auberge Resorts Collection, USA -Varied off site roles to sister properties for 3 - 4 weeks at a time. Duties and hours of work change according to daily operational needs.**Madeline Hotel, Telluride, CO. Duties included creating in-room dining standards and training manuals for room service, training the team on phone etiquette, execution and delivery of food to the guest room whilst adhering to the Forbes standards of in-room dining. Updating menus onto the Micros POS and organizing liquor storage rooms and inventories.**Mayflower Inn, Washington, CT. Duties include front desk agent, reservations agent and executing conference events for VIP clients.**Blue Sky Lodge, Park City, UT. Duties include food and beverage service training on Forbes standards. Executing lodge buyout events.

London, England, Gb

Ulusaba Private Game Reserve. [Rock Lodge, Safari Lodge and Cliff Lodge]Guest Services Supervisor-Acted as general assistant to all lodge managers, ensuring all guests arriving at the lodge were given a full orientation. Including: room orientation, dining and safety procedures.- Supervised daily breakfast, lunch, tea and dinner service. As well as provided cocktail, bar, wine presentations, and pool service- Hosted bush events including private dining, weddings, and holiday events.- Responsible for food and beverage inventories, guest activities, and lodge admin.- Responsible for guest safety which includes fire, accident or emergency response.- Oversaw housekeeping, turndown service, and room inspections- Coordinated a Children's Activity Program called Cub’s Club which featured: treasure hunts, mini rangers course, baking, Arts & Crafts.Microsoft Office: Word/Excel/PowerPointFirst Aid training, The Essential Wilderness, Africa Safe –T. 2016.Fire Training Course completed, Fire Master Services, 2014.

12 Month J1 Visa Exchange Intern.The White Barn Inn; AAA Five Diamond, Forbes Five Star Restaurant.Front Desk Agent- Ensured lodging, spa and restaurant reservations were taken correctly following Forbes, Relais & Chateaux and company standards.- Responsible for check in and check out procedures including room orientation and bill procedures.- Assisted in general concierge for house guests including spa and restaurant reservations as well as activities and local restaurants reservations.- Assisted in housekeeping turndown and laundry service when needed.Microsoft OfficeOpenTableOpera, Protel, Fidelio Spa Biz

London, England, Gb

Ulusaba Private Game Reserve. [Rock Lodge, Safari Lodge and Cliff Lodge]Events Coordinator- Responsible for tasks of events manager, guest services supervisor and Cub’s Club coordinator.- Scheduled functions and events for guest experiences with operations manager and head ranger.- Responsible for logistics, organization and execution and financial control of all bush events:- Inventory of the events department, and all food and beverage inventories (Liquor, Wine, Beer, Glass, Silverware, Table Linens, Props etc.)- Supervised daily breakfast, lunch, tea and dinner service. As well as provided cocktail, bar, wine presentations, and pool service- Responsible for guest safety which includes fire, accident or emergency response.Oversaw housekeeping, turndown service, and room inspectionsGuest Services Supervisor- General Assistants to All Lodge Managers- Ensure all Guests Arriving to the Lodge are given a Full Orientation. (Room, Dining, Safety)- Oversee and Host the Daily Service of Breakfast, Lunch, Tea and Dinner- Provide Cocktail Bar Service and Wine Presentations- Inventory of Food and Beverage (Liquor, Wine, Beer, Cigar, Glass, Silverware, Table Linen etc.)- Responsible for Guest Activities, including Day Trips, Spa Reservations- Responsible for Lodge Admin (Welcome Amenities and Special Requests)- Oversee Housekeeping and Turndown Service, including Room Inspections- To ensure that Guest Safety is considered paramount at all times- To respond to any Fire, Accident or Emergency as requiredCubs Club Coordinator (Children's Activities Program)- Treasure Hunts / Mini Rangers Course / Baking with Chef / Arts & Crafts- Coordinate Child Care with BabysittersMicrosoft Office: Word/Excel/PowerPointFirst Aid training, The Essential Wilderness, Africa Safe –T. 2016.Fire Training Course completed, Fire Master Services, 2014.First Aid training, The Essential Wilderness, Africa Safe –T. 2013.

Milford, Pa, Us

12 month J1 Visa Intern for Restaurant Manager Internship.Delmonico Room Head Waiter:- Restaurant Manager intern and head server of the fine dining restaurant, The Delmonico Room.- Trained service staff on all aspects of service and selling techniques (breakfast servers, expeditor, buzzer, runner, hostess, banquet server)- Involved in the interviewing and hiring process as well as evaluation process for service staff- Managed Delmonico Room and banquet staff. Worked with the wine director, culinary and service teams to ensure restaurant development - Managed reservation program through OpenTable, updated menus and Micros POS systems with all F&B items.- Created weekly schedule for Delmonico Room and banquet department including Creating and implementing the development F&B service programMicros/Microsoft/OpenTable

12 Month J1 Visa Exchange Intern.The White Barn Inn; AAA Five Diamond, Forbes Five Star Restaurant.- Assistant Server in the AAA Five Diamond, Forbes Five Star Restaurant at The White Barn Inn.- Breakfast Server- Front Office Night Auditor (2-3 Shifts a Week)- Housekeeper (2-3 Shifts a Week)Micros/Opera/Microsoft OfficeState of Maine: Server-Seller Training Certificate, 2010.“Character” Award for Employee of the 1st Quarter at The White Barn Inn, 2010.

Durban, Kwazulu Natal, Za

Required Practical Experience- The Durban Hilton hotel, South Africa.Duration: 4th February 2008 – 11th April 2008 14th July 2008 – 19th September 2008Position: In-service trainee (Front Office, Reservations & Housekeeping Department) - City Lodge Umhlanga Ridge, South Africa. Duration: 9th of July – 14th of September 2007Position: In-service trainee (Food & Beverage Department)- The Royal Hotel, Durban, South Africa.Duration: 5th of February – 13th of April 2007Position: In-service trainee (Culinary Department)