Robyn Mcdonald

Robyn Mcdonald Email and Phone Number

IT Supoort Manager II @ Amazon
Nanaimo, BC, CA
Robyn Mcdonald's Location
Nanaimo, British Columbia, Canada, Canada
Robyn Mcdonald's Contact Details

Robyn Mcdonald personal email

n/a
About Robyn Mcdonald

I bring the customer to the table. People leader with a true passion for helping people get where they are going. Advocate for the customer and employee experience.Skills:Inspiring and Leading People | Business Process Improvement | Contact Centre Management | Team Building | People Development | Performance Management | Cross-Functional Collaboration | Customer Experience | Hiring and Recruitment | Problem Solving | Public Speaking

Robyn Mcdonald's Current Company Details
Amazon

Amazon

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IT Supoort Manager II
Nanaimo, BC, CA
Website:
amazon.com
Employees:
734811
Robyn Mcdonald Work Experience Details
  • Amazon
    It Supoort Manager Ii
    Amazon
    Nanaimo, Bc, Ca
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  • Amazon
    It Support Manager, It Services
    Amazon Jul 2024 - Present
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  • Rogers Communications
    Coaching Manager
    Rogers Communications Dec 2023 - Feb 2024
    Nanaimo, British Columbia, Canada
    Lead integration efforts between Shaw and Rogers contact centre Quality Monitoring and Coaching programs for in-house and contractor technical support teams. Worked cross-functionally with all levels of the team to celebrate wins, determine opportunities and inform business strategy. Took active role in relationship building and sharing of best practices coast to coast.
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  • Rogers Communications
    Supervisor, Consumer Service Assurance - Quality Expert Team
    Rogers Communications May 2023 - Dec 2023
    Developed Quality Assurance programs within consumer and business technical support teams to drive increased Customer Satisfaction (CSAT) and other key performance indicators. Created a seamless customer experience between internal and contractor teams (on and offshore) with Rogers and it's vendors through effective communication, strong relationships and regular feedback. Lead a high functioning team responsible for Quality Assurance, design and delivery of employee Training Programs for frontline and management, analyzing Customer Insights to drive Business Improvement strategies. Maintained reporting and tracking of key performance metrics to measure success.
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  • Shaw Communications
    Supervisor, Service Assurance, Quality Expert Team
    Shaw Communications May 2021 - May 2023
    Nanaimo, British Columbia, Canada
    Revamped Quality Assurance program to elevate the customer experience including the creation of process, evaluation tools and reporting. Executed training through call calibrations and updated training programs for internal and contractor teams.
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  • Shaw Communications
    Supervisor, Ecare
    Shaw Communications 2015 - Apr 2021
    Nanaimo
    Lead several high performing frontline technical support teams supporting customers via Online Chat. Assisted in the pilot and launch of a successful remote Home-Based Agent program.
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  • Shaw Communications
    Supervisor, Customer Care
    Shaw Communications Jan 2010 - Mar 2015
    Nanaimo Bc
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  • Shaw Communications
    Assistant Supervisor, Customer Care
    Shaw Communications Jan 2009 - Jan 2010
    Nanaimo
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  • Shaw Communications
    Tsr Support
    Shaw Communications Jun 2008 - Jan 2009
    Nanaimo Bc
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  • Shaw Communications
    Assistant Supervisor, Customer Care
    Shaw Communications Sep 2006 - Jun 2008
    Victoria Bc
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  • Shaw Communications
    Tsr Support
    Shaw Communications Dec 2004 - Sep 2006
    Victoria Bc
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  • Shaw Communications
    Technical Service Representative
    Shaw Communications Jan 2003 - Dec 2004
    Victoria Bc
    View

Robyn Mcdonald Skills

Call Centers Telecommunications Customer Experience Leadership Facilitations Coaching Inspiring People People Development Technical Support Performance Management Customer Service Training Recruiting Succession Planning Resolving Conflicts Business Process Improvement Employee Recognition Career Development Team Building New Hire Programs New Hire Orientations Customer Satisfaction Training Team Leadership Customer Service Customer Retention Troubleshooting

Robyn Mcdonald Education Details

  • Compu College School Of Business
    Compu College School Of Business
    Diploma

Frequently Asked Questions about Robyn Mcdonald

What company does Robyn Mcdonald work for?

Robyn Mcdonald works for Amazon

What is Robyn Mcdonald's role at the current company?

Robyn Mcdonald's current role is IT Supoort Manager II.

What is Robyn Mcdonald's email address?

Robyn Mcdonald's email address is ro****@****shaw.ca

What schools did Robyn Mcdonald attend?

Robyn Mcdonald attended Compu College School Of Business.

What are some of Robyn Mcdonald's interests?

Robyn Mcdonald has interest in Children.

What skills is Robyn Mcdonald known for?

Robyn Mcdonald has skills like Call Centers, Telecommunications, Customer Experience, Leadership, Facilitations, Coaching, Inspiring People, People Development, Technical Support, Performance Management, Customer Service Training, Recruiting.

Who are Robyn Mcdonald's colleagues?

Robyn Mcdonald's colleagues are Jannu Sreekanth, Faith Jeptoo, Aileen Lee, Kim G, Thomas Andrikus, Nicole Erwin, Lukasz Pietkiewicz.

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